Support Secretary - Clinical Haematology

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A large UK healthcare provider in Liverpool is seeking an administrator to support the PA/Medical Secretary team. Responsibilities include managing patient information, scheduling appointments, and producing correspondence. The ideal candidate will have experience in an NHS environment, excellent communication and IT skills, and the ability to work independently. This role adheres to the trust's commitment to diverse and flexible working arrangements.

Qualifications

• Experience working in an NHS office environment.
• Self motivated and able to work with limited supervision.
• Ability to accurately maintain computerised and manual filing/documentation system.

Responsibilities

• Provide day to day support to the PA/Medical Secretary team.
• Updating and inputting patient information onto appropriate systems and spreadsheets.
• Book, reschedule and cancel appointments/clinics.

Skills

Excellent communication skills

Word Processing/Audio typing Skills

Knowledge of medical terminology

Ability to manage difficult/sensitive situations

Excellent IT skills

Education

Educated to GCSE/O Level standard/equivalent

RSA/OCR Level II or equivalent

Tools

Microsoft Office packages

Job description

Overview

To produce accurate correspondence in a timely manner, typing from audio dictation.

Responsibilities

• Provide day to day support to the PA/Medical Secretary team.
• Updating and inputting patient information onto appropriate systems and spreadsheets.
• Book, reschedule and cancel appointments/clinics. Monitor clinic capacity.
• Complete necessary actions required from correspondence and requests.
• Provide comprehensive support to consultants and specialty teams including nurse practitioners/clinicians. Produce accurate correspondence in a timely manner by typing from audio dictation.
• Support 18-week Referral to Treatment pathways including tertiary referrals to external trusts and ensure these are accurately recorded on the Patient Administration System (PAS).
• Keep track of referrals to ensure patients are reviewed promptly. Check follow up appointments are arranged in conjunction with RTT patient pathway.
• Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place.
• Deal with enquiries either on the telephone or face to face from patients, consultants, junior doctors and colleagues. Ensure all correspondence relating to patient care is acted upon in a timely manner.

Qualifications

• Educated to GCSE/O Level standard/equivalent
• RSA/OCR Level II or equivalent
• Word Processing/Audio typing Skills
• Knowledge of medical terminology and secretarial procedures
• Excellent IT skills with knowledge and experience of all Microsoft Office packages
• Experience working in an NHS office environment; Excellent communication skills
• Able to use own initiative and respond to new challenges
• Self motivated and able to work with limited supervision
• Manage/prioritise own workload
• Ability to accurately maintain computerised and manual filing/documentation system
• Ability to work as part of a team
• Ability to manage difficult/sensitive situations
• Ability and willingness to undertake further training as required

Desirable criteria

• Knowledge of internal PAS system
• Ability to supervise and motivate a team
• Time management skills
• Excellent interpersonal and influencing skills
• Understanding of Trust internal policies; ability to adopt flexible approach when required
• Ability to build and maintain good working relationships; understanding of confidential nature of role and awareness of Data Protection Act
• Current employee of a LAASP organisation

Organisation context

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group aims to improve the care we provide our patients and is one of the largest employers in the region.

We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside; Broadgreen Hospital hosts elective surgical, diagnostic and treatment services; Liverpool Women’s Hospital focuses on women and babies and delivers over 7,200 babies each year; The Royal Liverpool University Hospital provides complex planned care and specialist services.

Other information

Note: Under current Home Office Immigration Rules we are unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 per annum. Other recruitment cautions and safeguarding information are provided as part of the application process. The Trust is committed to promoting equality and diversity and to flexible working arrangements where possible.