Support Secretary / Admin Clerk

The Christie NHS FT; Manchester; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking an enthusiastic individual for a secretarial role within the Central Services Directorate. The successful candidate will provide comprehensive support to the secretarial teams, ensuring high standards for patient needs and accurate record management. Ideal candidates should possess excellent typing skills, and previous clerical experience in healthcare is preferred. The salary ranges from £24,937 to £26,598 annually, and a hybrid working model is available. Join a friendly team dedicated to multidisciplinary patient care.

Qualifications

• Previous clerical and/or secretarial experience, preferably in a hospital environment.
• Experience with hospital administration systems (PAS or equivalent).
• Sound knowledge of medical terminology.

Responsibilities

• Provide comprehensive support for all clinical work within the directorate.
• Manage clinic templates, including amending appointment slots.
• Audio typing of correspondence and results, ensuring timely completion.

Skills

Audio / copy typing

Excellent oral and written communication skills

Ability to manage workload and prioritize competing tasks

Education

Secondary-level education GCSW Maths and English at C-grade or above, or equivalent

RSA/OCR typing/text transcription Stage II or equivalent experience

Undertaking or achieved AMSPAR Full Diploma equivalent qualifications

Tools

Patient Administration System (Careflow)

IT office packages

Job description

An exciting opportunity has arisen for an enthusiastic individual to become a part of the Central Services Directorate.

The successful candidate will provide a comprehensive and effective secretarial support service to the directorates' secretarial teams across the Central Services Directorate to assist with the day-to-day clinic management of the clinic templates. To ensure secretarial duties are carried out to a high standard in order to meet patient needs and to ensure that Trust targets are always maintained. To keep accurate, up-to-date patient records; to type clinic annotations and letters and to help ensure that future appointments are made. The post will also require occasional admin support to the Subject to access legal team as and when required.

The successful candidate should have excellent communication skills, typing and be able to prioritise their workload.

Main duties of the job

To provide a comprehensive and effective integrated secretarial / Legal team admin support across the 'directorates' to assist with the day-to-day clinic management of the clinic templates and ensure secretarial duties are carried out to a high standard in order to meet patient needs and to ensure that deadlines are met at all times. To keep accurate, up-to-date patient records; to type clinic annotations and letters and to help ensure that future appointments are made. To cover when required the Legal team subject to access (SARs) requests.

The team is made up of 3 x Medical Secretaries/Pa who provide support to:

4 x Endocrinology consultants, Junior Doctors and the Senior Acute Oncology Team.

We work on a hybrid approach of on-site and home working. This is managed via a weekly rota and must meet the needs of the service. There may be occasions where we will ask you to be on site for your full hours during periods of absence.

The office is open plan, and you will be based with the Secretaries/Pa and Support Secretary.

We offer a friendly environment and due to the nature of the Endocrinology and the Senior Adult Oncology Services the specialities work together as a team to enable a Multidisciplinary approach.

Job responsibilities

DUTIES AND RESPONSIBILITIES

1. 1. Works closely with the Medical Secretaries to provide comprehensive support for all clinical work within the directorate.
2. 2. Work closely with clinicians to manage clinic templates including amending appointments slots, cancelling, reducing or adding new streams and adding ad hoc or new clinics onto the Patient Administration System (Careflow)
3. 3. Audio typing of correspondence and results, ensuring tight turnaround times are met.
4. 4. Is responsible for ensuring external correspondence is scanned efficiently into the patient electronic notes.
5. 5. Appropriately disseminates a variety of correspondence/documentation across the department.
6. 6. Requests and obtains case notes and x-rays/scans both internally and from other hospitals, using the agreed procedures.
7. 7. Ensures accurate input of patient details when entering data onto information databases and the patient administration system (Careflow).
8. 8. Routinely uses the case note tracking system to ensure all patient case notes are tracked to their location.
9. 9. Support the Day Unit with the preparation of clinics.
10. 10. Provides cover in times of absence.
11. 11. Assists in ensuring timely delivery of notes to the appropriate department for out-patient appointments and in-patient admissions.
12. 12. Assists in the registration of new patients to ensure they are seen within the cancer waiting time targets.
13. 13. Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format.
14. 14. Communicate with patients who may be anxious, angry or upset.
15. 15. Exchange relevant information with GPs and other health professionals.
16. 16. Deal compassionately with distressing situations.
17. 17. Liaise with other members of staff regarding case notes and patient visits.
18. 18. Maintain patient confidentiality at all times.
19. 19. Always Remain professional when communicating with people in various situations.
20. 20. Undertakes other general office procedures, such as ordering stationery, opening and dispatching post, photocopying, printing etc.
21. 21. Any other duties deemed necessary for the effective running of the services, and in accordance with the grade of this post.
22. 22. Contributes to the training of new members of staff within a given area as required.
23. 23. Work with the Assistant Operations Manager and Secretaries to improve quality and range of services, with resources being managed according to agreed policies and priorities.
24. 24. To provide cross cover in periods of absence within the Administration Team and the wider Central Services Directorate

Person Specification

Qualifications

• Secondary-level education GCSW Maths and English at C-grade or above, or equivalent
• RSA/OCR typing/text transcription Stage II or equivalent experience
• Undertaking or achieved AMSPAR Full Diploma equivalent qualifications
• European Computer Driving License or equivalent

Experience

• Previous clerical and /or secretarial experience
• Experience of working with IT office packages
• Previous clerical and/or secretarial experience in a hospital environment
• Experience of hospital administration system (PAS or equivalent)

Skills

• Audio / copy typing
• Word-processing - ability to produce accurate, well presented work
• Excellent oral and written communication skills
• The ability to manage workload and priorities competing tasks effectively

Knowledge

• Sound knowledge of medical terminology

Values

• Ability to demonstrate the organisational values and behaviours

Other

• Ability to work under pressure
• Ability to work as part of a team
• Able to use own initiative
• Reliability & confidentiality
• Ability to be flexible
• To be flexible in order to meet the needs of the service and wider Central Services directorate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearper annum pro rata