Support Retail Security Officer

Mitie; Cullompton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security provider in the UK is seeking a security professional to protect M&S stores while providing excellent customer service. Responsibilities include compliance with safety policies, using technology for reporting incidents, and remaining vigilant on-site. Ideal candidates will have at least 5 years of experience in security or related fields, along with a valid SIA Licence and the ability to drive. Competitive pay at £13.76 per hour, with great benefits including discounts and continuous training.

Benefits

20% M&S discount

Share Incentive Plan

Cycle to Work

Life Assurance

Childcare Vouchers

Company funded SIA Licence renewal

Qualifications

• 5 years trackable working history in the UK.
• Security experience essential.
• Drive and own a vehicle.

Responsibilities

• Safeguard M&S stores, people, and assets.
• Engage with provided technology for effective reporting.
• Review and improve Assignment Instructions.
• Report hazards and remain vigilant.
• Handle challenging situations with professionalism.
• Contact emergency services when needed.

Skills

Excellent customer service

Communication

Energy

Enthusiasm

Education

Valid SIA Licence

Job description

Location & Rate

Location: You will be required to cover M&S Stores: Sheffield Fargate, Sheffield Ecclesall Road, Meadowhall and Barnsley.

Hourly Rate: £13.76. Hours: minimum 8.

Candidate must have 5 years trackable working history in the UK.

Candidate must drive and have their own vehicle.

Why You'll Love This Job

• Protect & Serve: Safeguard M&S stores, people, and assets while delivering outstanding customer service.
• Great Pay & Benefits: Earn £13.76 per hour with amazing benefits like 20% M&S discount (T&C applies), Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.
• Professional Growth: Enjoy company‑funded SIA Licence renewal and continuous training.
• Cutting‑Edge Tech: Use body‑worn cameras and mobile devices for incident reporting.
• Community: Join the friendly M&S and Mitie family.

What We’re Looking For

• Experience: Security experience essential.
• Certification: A valid SIA Licence.
• Skills: Excellent customer service and communication, energy, and enthusiasm.

Your Role

• Stay Compliant: Follow all policies and legal requirements.
• Use Tech: Engage with provided technology for effective reporting.
• Proactive: Review and improve Assignment Instructions.
• Stay Alert: Report hazards and remain vigilant.
• Be Professional: Handle challenging situations with calm and professionalism.
• Emergency Ready: Contact emergency services when needed.

If you are passionate about customer service like we are and have experience in security, retail, hospitality or similar skills, then this could be the opportunity you've been looking for.

Ready to apply?