Support Planner

Framework Housing Association; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading support services provider is looking for a Support Planner to assist individuals facing homelessness in Greater London. The role involves assessing needs, providing tailored support, and working within a compassionate team. The ideal candidate should possess empathy and basic IT skills, and be adaptable in a fast-paced environment. Framework offers training, well-being support, and an array of benefits including enhanced maternity leave and 32 days of holiday, ensuring a balanced work/life situation.

Benefits

Career progression

Wellbeing Practitioner support

Employee assistance programme

Stakeholder pension

32 days holiday including Bank Holidays

Qualifications

• Experience in support work or lived experience is a plus.
• Empathetic and dynamic individual.
• Ability to assess and evaluate the needs of Service Users.

Responsibilities

• Provide support to Service Users in a safe environment.
• Assess and evaluate the needs of Service Users.
• Communicate tasks to Support Workers clearly.
• Enable understanding of independent living.
• Liaise with key partners and service providers.

Skills

Caring and compassionate

Team-oriented

Flexible to work within timescales

Adaptable to change

Basic IT skills

Job description

Location

Lincolnshire, East Midlands, UK

Position

Support Planner – RSAP North Lincolnshire, Scunthorpe / Lincoln – Permanent, 37hrs, Grade 3, £25,235, FTE

Overview

Do you have some Support Work experience or lived experience? Are you an empathetic, compassionate and dynamic individual who wants to make a difference in your role? Do you want to be able to feel proud of who you work for? 97 % of our team said they feel just that – come and join us!

We may want you to work with others to help people create a better future for themselves. If so, we have an opportunity for the role of Support Planner in the RSAP North Lincolnshire service that could be just what you are looking for.

We provide accommodation for those rough sleeping / sofa‑surfing either in a hostel or dispersed environment. Our aim is to meet their support needs and help the individual overcome challenges which could result in further homelessness.

Duties and Responsibilities

• Provide support to Service Users in a safe and maintained environment, by support planning, reviewing and assessing their individual risks and needs.
• Be responsible for assessing and evaluating the needs of Service Users.
• Ensure that tasks identified in support plans are communicated to Support Workers and that these tasks are clear, appropriate and agreed with the Service User.
• Enable Service Users to understand the requirements of independent living including budgeting, maintenance and use of leisure time.
• liaise appropriately with Key partners, stakeholders and service providers to ensure appropriate support is offered to all Service Users.

Key Skills and Attributes

• Caring and compassionate
• Want to help others achieve their potential
• Want to be part of a fast‑paced team
• Flexible to work within timescales
• Adaptable to changeSome basic IT skills

Why Join Us?

We invest in you and encourage career progression, providing a full induction, e‑learning and classroom training, management development pathways, fully‑funded professional qualifications and more.

Your wellbeing is important to us. We emphasise wellbeing in all our working environments and employ a Wellbeing Practitioner to support our staff.

Employee assistance programme, salary sacrifice schemes, stakeholder pension, enhanced maternity and paternity leave and paid sick leave. 32 days holiday including Bank Holidays.

Other benefits: paid DBS and Update Service, loyalty awards, non‑contributory life insurance.

Equality and Diversity

Equality and diversity is important to us: we welcome applicants from all backgrounds and cultures, and appreciate the variety of experience they provide.

As one of Nottingham’s few Disability Confident Leaders, we warmly encourage job applications from people with disabilities.

Framework supports all employees to achieve a better work / life balance. If you wish us to consider flexible working or job share, please state this on your application in the supporting statement section.

We are an Equal Opportunities Employer. Registered charity No : 1060941. As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments, let us know if there is anything we can do to support your application.

We do not offer sponsorship for overseas candidates, as our roles do not come under the Shortage Occupancy List (SOL) for the scheme. Any non‑UK citizen who wishes to apply must provide valid RTW in the UK without the need for support from us.