Support Manager

Ambis Resourcing; Milton Keynes; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A growing ERP software leader is seeking an ERP Support Manager to lead the ERP support team in Milton Keynes. This role involves managing team operations, conducting appraisals, and ensuring quality support for clients. The ideal candidate will have a strong background in ERP and application support, with experience managing a support team. Hybrid working model available with two days in the office per month.

Qualifications

• Strong background in application and ERP support management.
• Experience as a support manager for another ERP vendor is preferred.
• Familiarity with various ERP products.

Responsibilities

• Manage the ERP support team and the queue across support levels.
• Conduct appraisals and interviews.
• Organise training schedules.

Skills

Application Support

Team Management

ERP Knowledge

Tools

Kerridge

Epicor

Sage 200

Job description

Overview

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working!

2 days per month in Milton Keynes.

This is a chance to run an ERP support team and act as a line manager for an ERP vendor.

Responsibilities

• Manage the ERP support team and the queue across first, second and third line support.
• Conduct appraisals and interviews.
• Organise training schedules.
• Roster management.
• Participate in customer meetings.
• Negotiate SLAs.
• Report to the operations director.
• Help ensure the team functions well with low staff turnover and support the Operations director as a new role taking on responsibility.

Ideal background / Qualifications

• Strong background in application and ERP support management.
• Experience as a support manager for another ERP vendor is preferred.
• Familiarity with ERP products such as Kerridge, OGL, Epicor, IRIS, OneAdvanced, Infor, Priority ERP, Sage 200, Sage Intacct, Sage X3, Business Central, Orderwise, or other ERP solutions.

Additional Information

The team functions well and has very limited staff turnover. This is a new role to take the weight of responsibility from the Operations director.

Please apply and I\'ll read your CV. Thanks, Jake