Support Engineer - Security Systems

SHD Recruitment; Welwyn Garden City; On-site; GBP 35,000 - 50,000; Full time

Job summary

A security recruitment firm in the UK is seeking an experienced engineer to resolve issues on-site with security systems like CCTV and alarms. The ideal candidate has over 5 years in a service role and strong knowledge of relevant technologies. Responsibilities include diagnostics, installations, and customer communication. The role requires a proactive attitude and a full UK driving license. This is an ideal position for those ready to take on complex challenges in a fast-paced, technical environment.

Qualifications

• 5+ years' experience in service/support role for security systems.
• Strong knowledge of alarms and CCTV systems.
• Confident using diagnostic tools for fault-finding.

Responsibilities

• Diagnose and resolve faults in security systems.
• Install and maintain cameras and access control hardware.
• Provide technical support on-site and remotely.

Skills

CCTV knowledge

Access control systems

Fault-finding techniques

Networking for CCTV

Customer communication

Job description

This is a key role for an experienced engineer who takes pride in resolving issues first time, thrives in a fast-paced environment, and enjoys working hands-on with security systems in the field.

Key Responsibilities

• Diagnosing and resolving faults across CCTV, access control, intruder alarms, and other on-site security systems
• Installing, configuring, and maintaining cameras, locks, panels, and associated hardware
• Carrying out routine servicing, inspections, and system upgrades
• Providing technical support both on-site and remotely
• Communicating clearly with clients and producing accurate service reports
• Ensuring compliance with SLAs and maintaining service records

What We're Looking For

• 5+ years' experience in a service or support role within electronic/physical security systems
• Strong knowledge of CCTV, access control, alarms, and related systems (e.g., Lenel, Genetec, C.Cure a bonus)
• Confident in using diagnostic tools and fault-finding techniques
• Good understanding of IP-based systems and networking for CCTV and access systems
• Excellent communicator with a proactive, customer-focused attitude
• Full UK driving licence

Bonus Skills

• Previous experience working to SLA requirements
• Willingness to travel across the UK (and occasionally Europe)

This role is ideal for a senior security engineer ready to take the lead on complex service challenges, build strong client relationships, and work with a wide range of cutting-edge security technologies.

Apply today to find out more