Support Engineer

Colossus Recruitment; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An IT services provider is seeking an IT Support Engineer for an onsite role in Beckenham. The successful candidate will act as the customer-facing representative, providing high-quality technical support, troubleshooting various IT issues, and collaborating with the service desk team. Strong customer focus, communication abilities, and CompTIA A+ equivalent knowledge are essential. The role offers a competitive salary alongside perks like private medical healthcare and a performance-related bonus.

Benefits

Private medical healthcare

Life assurance

Pension scheme

Options to buy additional annual leave

Dental plan

Cycle-to-work scheme

Performance-related bonus

Qualifications

• Experience in providing technical support to users.
• Ability to troubleshoot a variety of IT issues.
• Knowledge of ITIL methodology is advantageous.

Responsibilities

• Act as the customer-facing representative of IT support service.
• Deliver on-site technical support to users.
• Collaborate with the service desk team to meet SLA targets.
• Keep customers updated throughout the troubleshooting process.

Skills

Excellent customer focus

Communication skills

Problem-solving skills

Strong time management

Ability to prioritise workloads

Education

CompTIA A+ (or similar experience)

Tools

Desktop & mobile devices (Windows, Chromebooks)

Peripherals (printers, scanners, interactive AV equipment)

Wired and wireless networking basics

Microsoft 365 and / or Google Workspace

Imaging and deployment tools (Microsoft / Apple devices)

ITIL methodology and ticketing systems (e.g. ServiceNow)

Job description

IT Support Engineer - Onsite role - Beckenham

Location : Beckenham

Salary : Competitive + Benefits

We are seeking a IT Support Engineer to join a growing IT services team. This is an excellent opportunity for someone who enjoys solving technical problems, providing high-quality customer service, and is keen to progress their career in IT.

The Role

Act as the customer-facing representative of the IT support service, delivering a first-class experience.

Provide on-site technical support to users, ensuring issues are resolved quickly and effectively.

Collaborate with the service desk team to meet SLA targets and elevate issues when required.

Troubleshoot a variety of IT issues, keeping customers updated throughout the process.

Support a wide range of IT equipment including laptops, tablets, AV equipment, and networking.

The role will suit someone based around Derby / Burton-on-Trent, ideally located between the M1 and M6 for travel efficiency.

What we’re looking for

• Excellent customer focus, communication and problem-solving skills.
• Strong time management and ability to prioritise workloads.
• Technical knowledge equivalent to CompTIA A+ (or similar experience).

Hands-on experience with :

• Desktop & mobile devices (Windows, Chromebooks, tablets)
• Peripherals (printers, scanners, interactive AV equipment)
• Wired and wireless networking basics
• Microsoft 365 and / or Google Workspace
• Imaging and deployment tools (Microsoft / Apple devices)

• Knowledge of ITIL methodology and ticketing systems (e.g. ServiceNow) is advantageous.

What’s on offer

• Competitive salary
• Private medical healthcare, life assurance & pension scheme
• Options to buy additional annual leave, dental plan, cycle-to-work scheme & more
• Performance-related bonus (role dependent)
• Career progression and professional development opportunities

All our roles are UK based. When submitting your application to Colossus, please ensure the following

• Your CV has your address and postcode.
• You also have your correct phone number and email address so we can contact you asap regarding your application.
• For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.