Support Engineer

Fragomen; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global immigration services provider is seeking a Support Engineer to work remotely in the UK. In this critical role, you will support and maintain .NET web applications and APIs while working with Angular or React for UI/UX enhancement. The position requires excellent communication skills and proficiency in SQL, C#, and design patterns. This is an opportunity to contribute to a leading organization dedicated to shaping the future of mobility and positive client service.

Benefits

Competitive Salary

Health and Wellness benefits

Lifestyle and Savings programs

Protection and Security

Professional Development opportunities

25 days annual leave

Qualifications

• Experience with .NET web apps and APIs.
• Ability to support UI/UX with Angular or React.
• Ability to collaborate with teams and clients.

Responsibilities

• Support and maintain .NET web apps and APIs.
• Evaluate defect reports and analyze their impact.
• Collaborate with various teams to ensure consistency.

Skills

Experience with SQL and NoSQL databases

Experience with C# or similar languages

Experience with Angular or similar frameworks

Experience in ASP.NET

Experience in Git Repository branch management

Knowledge of design patterns

Excellent communication skills

Knowledge of SDLC and CI/CD process

Strong data analysis and troubleshooting skills

Critical thinking skills

Job description

Job Description

Support Engineer

Contract: Full-time, permanent

Team: Global Development Lab

Office Location: UK Remote

The role:

Our Software Engineers design and implement web applications using popular technologies including C# .NET Core and Typescript. As a core member of the team you will play an integral part in the design, implementation, and delivery of new features and applications. You will make key contributions and be involved in decision making regarding the technical direction of our products.

You’ll participate in the problem definition and solution process with a diverse group of Engineers, designers and business owners from around the company.

What your day will look like:

• Support and maintain .NET web apps and APIs
• Support UI/UX using Angular or React
• Evaluate defect reports and analysis their effect system
• Review system errors to identify and rectify potential defects
• Collaborate with various teams within the business and in IT, to ensure the development is consistent with requirements.

The team:

The Fragomen Global Development Lab (GDL) is an innovation group within Fragomen focused on developing and supporting technology solutions targeting business travel, mobility, and cross border employment compliance.

What we are looking for:

Essential criteria:

• Experience with SQL and NoSQL databases
• Experience with #C or similar languages
• Experience with Angular or similar frameworks
• Experience in ASP.NET
• Experience in Git Repository branch management
• Knowledge in working with various design patterns e.g. MVVM
• Excellent communication skills - both verbal and written are MUST
• Sound knowledge of the SDLC and CI/CD process
• Strong data analysis and troubleshooting skills
• Demonstrated critical thinking skills, using logic and reasoning to identify the strengths and weakness of alternative solutions, conclusions or approaches to problems.
• Proven experience in handling multiple deliverables efficiently

* Some overtime will be required, and the candidate must be available to work off-hours on evenings and weekends as needed.

What we offer:

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html.

Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.