Support Engineer

Ann Pettengell; Cambridge; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

A dynamic technology company based in Cambridge is seeking an enthusiastic Support Engineer. The role involves supporting customers using the company's software, addressing front-line questions, and executing test scenarios. The ideal candidate has a higher degree in Computer Science or Engineering with at least 3 years of relevant experience. You'll work flexible hours as part of a 24/7 support team, primarily remotely, with meetings in the office every 6-8 weeks.

Qualifications

• Minimum 3 years’ experience in a similar role.
• Ability to work flexible hours as part of a 24/7 support team.
• Experience in customer support.

Responsibilities

• Answer front-line support questions.
• Instruct customers on basic procedures.
• Install, remove and upgrade products online with customers.
• Suggest and implement improvements on procedures.
• Plan and execute test scenarios.

Skills

Knowledge of Linux

Software development of product life cycles

Experience of Microsoft Excel and Office

Team player

Experience of Testing software

Education

Higher degree in Computer Science or Engineering

Job description

Job reference: 4014/2

Our client is looking for an enthusiastic and exceptional Support Engineer to join their fast‑growing, innovative company based in Cambridge.

As a Engineer, you will expand an already‑established support team, dedicated to supporting customers using the company’s software. You will be using your skills and knowledge to handle real world problems and perform common tasks as part of a support and test team.

The ideal candidate would be able to work in a flexible manner as part of a 24/7 support team including early mornings, late nights and weekends. The role will be remote (working from home), however you will be required to travel to their head office in Cambridge for an all‑team meeting every 6‑8 weeks.

Key Duties

• Answer front‑line support questions
• Instruct the customer to perform basic procedures e.g. changing the basic parameters on the core software
• Be able to install, remove and upgrade our products, often online with the customer
• Suggest and implement improvements on procedures
• Plan, design, develop, manage, document, test, deploy, and support new and existing customer facing procedures
• Plan and execute Test Scenarios by creating/following instructions and observing and recording results

Skills and Experience

• Minimum 3 years’ experience in a similar role
• Higher degree in Computer Science or Engineering; or similar experience
• Some knowledge of Linux
• Software development of product life cycles
• Experience of Microsoft Excel and Office
• Team‑player, experience of working in teams
• Experience of Testing software

To apply for the role of Support Engineer, please send a covering letter together with a copy of your CV in MS Word.

Ann Pettengell Ltd is acting as an Employment Agency for this vacancy.

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