Support Developer (IT Helpdesk)

Witron; Newcastle-under-Lyme; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading logistics automation firm in the United Kingdom seeks a dedicated IT Support Specialist to provide first- and second-line support for bespoke systems. The ideal candidate will have a relevant degree in Computer Science, excellent database skills, and a proactive approach to troubleshooting technical issues. Responsibilities include monitoring operational sites, customer interaction, and contributing to system enhancements. The role offers a supportive work environment with opportunities for development and involves shifts including weekends and travel.

Benefits

Performance-related remuneration system

Pension plan

Social benefits

Training and further education opportunities

Family business security

Qualifications

• Relevant degree in Computer Science or Information Technology.
• Good all-round IT knowledge including Hardware, OS, Database, Networking, Security.
• Excellent Database skills, preferably with Oracle experience.
• Robust diagnosis and analytical skills applied in troubleshooting.
• Programming skills are beneficial.
• Flexibility and adaptability to new situations.

Responsibilities

• Deliver first- and second-line support for bespoke IT systems.
• Proactively monitor operational sites and address disruptions.
• Provide clear customer-focused communication via call management software.
• Diagnose and remediate technical issues methodically under pressure.
• Contribute to system enhancements and optimisations.
• Work in a team with an employee-friendly shift model.

Skills

Good all-round IT knowledge

Excellent Database skills (SQL)

Robust diagnosis and analytical skills

Programming ability

Flexibility and adaptability

Education

Relevant degree in Computer Science or Information Technology

Job description

Overview

Delivering effective first- and second-line support for bespoke IT systems, ensuring technical issues are resolved swiftly and professionally. Proactive monitoring of multiple operational sites, identifying potential risks or disruptions and taking early action to maintain system stability and performance. Interact with customers directly, and via in-house call management software, providing clear, confident and customer-focused communication at all times. Experience in diagnosing and remediating live technical issues, demonstrating a methodical approach to troubleshooting and the ability to work under pressure. Support and contribute to system enhancements and optimisations, ensuring continuous improvement.

Responsibilities

• Deliver first- and second-line support for bespoke IT systems, resolving technical issues swiftly and professionally.
• Proactively monitor multiple operational sites, identify risks or disruptions, and take early action to maintain system stability and performance.
• Interact with customers directly, and via in-house call management software, providing clear, confident and customer-focused communication at all times.
• Diagnose and remediate live technical issues using a methodical troubleshooting approach and the ability to work under pressure.
• Support and contribute to system enhancements and optimisations to ensure continuous improvement.
• Work as part of a team in an employee-friendly shift model, including nights and weekends, with occasional domestic and international travel.

Qualifications

• Relevant degree in Computer Science or Information Technology.
• Good all-round IT knowledge (Hardware, OS, Database, Networking, Office Productivity, Security, etc).
• Excellent Database skills (SQL) - Experience with Oracle is preferred.
• Robust diagnosis and analytical skills.
• Programming ability and experience is beneficial.
• Flexibility and adaptability.

Disability Confident

This role is described under Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

About the Employer

The WITRON group is a strong partner for highly automated logistic systems. From planning to realization and up to maintenance. Our teams - far more than just mechanics, electronic technicians, mechatronic engineers - follow the beat and lend a hand with our high-tech systems. Professional and perfectly equipped with full power for finding the best solution.

Being part of the WITRON Group, WIOSS Witron On Site Services GmbH United Kingdom is internationally successful in the technical operation and maintenance of automated logistics systems.

Benefits

• A performance-related remuneration system: WITRON bonus, pension plan and social benefits
• An appreciative work environment: Flat hierarchies, personal culture, trust and respect
• Development opportunities: Training, further education and talent factory
• Security: Family business and future-proof industry
• Challenges: Multifaceted tasks, high-tech and innovative ideas

Your role in our team

Your role in our team