Support Coordinator

Home Group Limited; Somerset; On-site; GBP 26,000; Full time

Job summary

A leading support organization in Somerset seeks a dedicated Support Coordinator to help manage the discharge process for homeless customers from hospitals. You'll work with various professionals to create sustainable discharge plans and support individuals during transitions. Strong focus on customer care and coordination is essential. The role offers a permanent position with great benefits, including a health cash plan and ample leave. Join us to make a real difference and be part of a supportive team.

Benefits

34 days leave (including bank holidays)

Matching pension contributions up to 7%

Health cash plan covering dental and optical

Career development and training package

Supermarket discounts and travel expenses

Qualifications

• Experience of creating person-centred support plans.
• Knowledge of housing law and legislation.
• Experience in coordinating and assessing customer referrals.

Responsibilities

• Visit wards at Musgrove Park Hospital.
• Partner with local hospitals to reduce patient stay length.
• Create person-centred discharge plans for customers.
• Collaborate with professionals to facilitate smooth transitions.

Skills

Passion for customer support

Experience in creating support plans

Knowledge of housing law

Coordination experience

Ability to work independently

Job description

Support Coordinator (Hospital Discharge)

Salary £25,838 and great benefits including Health Cash Plan!

Permanent, full time (37.5 hpw), Monday to Friday 9am to 5pm

Musgrove Park Hospital Taunton and The Link, Yeovil.

We can’t offer a CoS for this role

Home, a place where you belong

Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for.

What you’ll do

• Visiting wards at Musgrove Park Hospital, one day per fortnight at the community hub, The Link in Yeovil

• You’ll partner with local hospitals and housing teams to reduce the average length of stay on in-patient wards, for customers who are homeless or rough sleeping

• Creating person‑centred discharge plans with and for your customers ensuring that these are reviewable and sustainable in the long term

• Collaborate with professionals in health, housing, and other appropriate services to facilitate a smooth transition from hospital to accommodation for customers with complex needs

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

• Passion to support our customers to live their best life, working collaboratively with an eye for detail

• Experience of creating person‑centred support plans and supporting colleagues in working to work to the plans

• Knowledge of housing law and legislation

• Experience in coordinating and assessing customer referrals.

• The ability to work on your own initiative, remain calm under pressure and have a resilient approach

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Working days, Monday to Friday 9am to 5pm. However, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.

• Able to use technology for creating and updating support plans, complete online learning and collaborate with colleagues.

• You'll need an Enhanced DBS check done and we'll pay for it!

• A vehicle insured for business use and a valid driving license (we'll pay for business mileage).

What’s in it for you?

• 34 days leave, pro‑rated (including bank holidays and a “me day”) and paid time off for volunteering

• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)

• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies

• Career path with development and an excellent training package

• Excellent benefits and rewards including supermarket discounts and travel expenses

Find out more

Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Roles can close early, so don’t wait.

For reasonable adjustments email [e-mail]

South West Supported Portfolio 3