Support Analyst Apprentice

Insight; Leicester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A digital marketing agency in Leicester is seeking a dedicated Multi-Channel Marketer Apprentice. The role includes customer service, managing content schedules, and creating visual content. Applicants should possess GCSEs in maths and English, strong communication skills, and creativity. This apprenticeship provides industry experience and opportunities for personal growth in a hybrid work setting with excellent benefits, including private health insurance and development opportunities.

Benefits

Hybrid working

Monthly team social

Paid overtime (when approved)

Above inflation annual wage increase

Opportunities for professional development

Private health insurance after 1 year

Employee Assistance Programme

Collaborative virtual office

Discounted food and drink

Company pension

Eye test voucher scheme

Bonus scheme opportunity

Qualifications

• Must be able to commute to the Leicester office 2-3 times per week.
• Strong communication and customer care skills are essential.
• Creativity is required for content creation tasks.

Responsibilities

• Provide excellent customer service through live chat and phone calls.
• Assist with marketing activities at events and expos.
• Manage and maintain content schedules across various platforms.
• Create visual content using Canva for marketing materials.
• Support paid media campaigns by analysing performance data.
• Conduct basic website audits for quality control.
• Complete administrative workflows for client onboarding and audits.
• Provide general administrative support to the team.
• Help maintain a professional office environment.

Skills

Communication skills

Customer care skills

Creative

Education

GCSE maths and English at grade C/level 4 or above

Job description

Overview

Insight Consultancy are a busy Leicester based digital agency offering digital marketing services for a wide range of small business clients, including social media management and website design and development. They are a steadily growing company with huge opportunities for career development, if you have the mindset for personal growth.

Responsibilities

• Customer service: Serve as their front‑of‑house by operating live chat windows and answering phone calls for the company and its clients, ensuring prompt and professional customer service.
• Events: Assist with external marketing activities and logistics, including providing support at networking events and expos.
• Content scheduling & management: Manage and maintain cross‑platform content schedules (social media, email newsletters, and blogs), ensuring timely delivery and adherence to the content strategy.
• Visual content creation: Utilize tools like Canva to create simple graphics and visual content for marketing materials, collaborating closely with the design team.
• Advertising support: Assist with paid media campaigns by gathering, organising, and analysing performance data.
• Website quality control: Support the team by conducting basic website audits to identify areas for technical, structural, and content improvement.
• Operational projects: Execute detailed administrative workflows by completing comprehensive checklists for activities such as client onboarding, audits, and off‑boarding.
• General administration: Provide essential administrative support to the team, including data collation and task assistance.
• Office environment: Contribute to maintaining a professional working environment by helping to keep shared office areas tidy and organised.

Qualifications

• GCSE maths and English at grade C/level 4 or above.
• Able to commute to the Leicester office at least 2‑3 times per week.
• Communication skills.
• Customer care skills.
• Creative.

Apprenticeship Programme

Apprentify's Multi-Channel Marketer apprenticeship is designed to bring up‑and‑coming talent through the ranks of an organisation. Our programmes give apprentices industry experience, and our Level 3 Multi-Channel Marketing apprenticeship equates to an A-Level qualification, with the added benefit of on‑the‑job experience and sector knowledge.

Work Perks and Benefits

• Hybrid working.
• Monthly team social (alternating remote and in‑person).
• Optional monthly office days for team strategy and brainstorming.
• All overtime is paid for (when approved by management).
• Above inflation annual wage increase.
• Opportunities for professional development and growth.
• Private health insurance (after 1 year of employment).
• Employee Assistance Programme (EAP) service.
• Collaborative environment via our virtual office.
• Discounted food and drink at the Pheonix Cafe.
• Company pension.
• Eye test voucher scheme.
• Opportunity for a bonus scheme.

Salary will be the National Minimum Wage for your age.