Supply Chain Specialist

Indotronix International Corporation; Hounslow; On-site; GBP 60,000 - 72,000; Full time

Job summary

A leading aerospace company is seeking a Supply Chain Specialist to manage day-to-day operations with CSP customers at Heathrow. The candidate will oversee the lifecycle of parts, ensuring smooth logistics and collaboration across teams in a high-volume environment. Strong coordination and communication skills required, with supply chain experience preferred. This role offers valuable exposure to operations and senior leadership in a global context.

Benefits

Experience in a global customer and supplier setting

Exposure to senior leadership

Opportunity for operational improvements

Qualifications

• Experience in customer support or supply chain within aerospace or technical environment preferred.
• Ability to manage high-volume logistics and operational detail.
• Comfortable working cross-functionally across teams.

Responsibilities

• Act as the main point of contact for day-to-day operations with CSP customers.
• Manage the full lifecycle of parts through exchange and return processes.
• Coordinate inventory held at customer sites.

Skills

Strong coordination skills

Strong communication skills

Supply Chain experience

Excel/data skills

Job description

Overview

Role: Supply Chain Specialist. Location: Onsite - Heathrow / Hounslow. Role Type: 12 months - initially. Salary: TBC, potentially around £30 an hour - depending on experience.

About the Role

This opportunity, for one of the biggest aerospace companies globally, sits within the client's Component Services Programme (CSP), a “Power by the Hour” support model where customers access a shared pool of repairable aircraft parts. Under this arrangement, customers are charged based on aircraft flight hours, and the client guarantees parts availability aligned with operational needs.

As a Customer Onsite Representative, you will act as the daily operational focal point for key CSP clients, primarily supporting the 737 CSP and Off-Platform programmes. You will be embedded within the customer's facility or engage closely with their supply chain team, ensuring the smooth delivery, return, and tracking of critical aircraft components.

This is a customer- and supplier-facing role, offering exposure across the client, its primary supplier, and a diverse international team. You\'ll support service performance, part returns, inventory reconciliation, and reporting, all while driving improvements across multiple programmes.

Responsibilities

• Act as the main point of contact for day-to-day operations with CSP customers
• Manage the full lifecycle of parts through exchange and return processes
• Coordinate inventory held at customer sites, ensuring it aligns with contractual and system requirements
• Facilitate the timely return of unserviceable parts and manage discrepancies (e.g., damage, certification issues)
• Track and report on service levels, including root cause analysis and supplier escalations
• Support order management for routine maintenance and heavy checks across platforms
• Participate in customer and internal performance reviews (daily to quarterly)
• Assist in inventory audits and customer-driven corrective actions
• Support CSP Activity Managers in reconciling partner data, analysing service gaps, and driving continuous improvement

Ideal Candidate Profile

• A self-starter with strong coordination and communication skills
• Supply Chain experience within buying, planning and aerospace / aviation
• Comfortable managing high-volume logistics and operational detail
• Experience in customer support or supply chain within an aerospace or technical environment preferred
• Able to work cross-functionally across internal teams, customers, and third-party suppliers
• Strong Excel/data skills for performance reporting and reconciliation

What You\'ll Gain

• Experience working with a global customer and supplier base across Europe and the US
• First-hand insight into the operation and profitability of a major PBH exchange programme
• Exposure to senior leadership through regular programme reviews
• Opportunity to help shape operational improvements and customer satisfaction outcomes

Note: This role does not involve the creation of purchase orders but requires coordination across internal departments and client\'s primary component supplier. Relocation is not offered