Supervisor UK

Zizzi Ristorante; Greenhithe; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular restaurant chain in Greenhithe is currently seeking a Supervisor to lead the front of house team and ensure outstanding customer service. In this role, you'll manage shifts, coach your team, and maintain exceptional standards throughout the restaurant. This position offers numerous opportunities for career development and a range of attractive benefits, including discounts and holiday time.

Benefits

50% off meals at Zizzi & ASK Italian

Free & discounted menu during shifts

Tronc system for customer rewards

Instant access to earned wages via Wagestream

Discounts on cinema, travel, and more

Free Employee Assistance Programme

28 days holiday (pro rata)

Company pension contributions

Zizzi branded clothing provided

Bonus scheme for management positions

Qualifications

• Ability to manage a team effectively and run shifts smoothly.
• Strong customer service focus and leadership skills.
• Ability to drive team motivation and maintain high standards.

Responsibilities

• Manage restaurant team for shift, ensuring efficient operations.
• Coach team to deliver excellent customer service.
• Ensure high standards of restaurant cleanliness and service.

Job description

As a Supervisor you will work with the General Manager and Assistant Manager to ensure we are providing a great customer service journey, along with the front of house team. Supporting in the safe running of the business and having great standards to ensure every shift runs smoothly. If you interested in progressing your career with us we'll support and guide you all the way to the top.
At Zizzi we don't do good times, only Great Times!

Benefits

• Treat yourself and your friends with 50% off at Zizzi & ASK Italian (drinks included)
• Never go hungry with free & heavily discounted menu on shift
• Get rewarded by your customers with a generous tronc system
• Wagestream available to instantly access earned wages
• Make the most of your time off work with discounts on cinema tickets, travel websites and big brands available
• Stay in touch with what's going on with our online Zizzi community that also provides access to your rotas and payslips
• Need some support? We have a free Employee Assistance Programme with access to GPs and wellbeing support
• Time for a break with 28 days holiday (pro rata)
• Plenty of opportunity to develop and progress your career if that's what you want
• Plan for the future with Company pension contributions
• Look the part with Zizzi branded T-Shirts and aprons provided
• Company Bonus Scheme (for GM's & HC's)

What will you be doing?

• Taking charge and running your shifts like a pro, managing the whole restaurant team, front of house and back of house, to make sure the restaurant is running like clockwork.
• Living and breathing the key ingredients of the Zizzi customer service journey and coaching your shift team to do the same, ensuring all of our customers have a Great Time, every time.
• Leading the Front of House team to create Great Times for our customers.
• Sharing your passion for food with our customers and the team, and making sure every dish served on your shift is perfect.
• Taking responsibility for making sure the restaurant is Looking Fabulous at all times, and is hitting the mark set out in our processes, policies and guidelines.
• Working with the whole restaurant team to help deliver Great Times for our customers and taking absolute pride in the service you provide.

Zizzi Values

• Growth - You aim to be better than yesterday. We're on a constant to be better, so we seek growth as a, in our business and in the ways we contribute to the world.
• Individuality - You celebrate the differences. We take pride in what makes us special, and encourage everyone to be the best version of themselves whoever they are.
• Drive - You make it happen. We adapt to the challenges of today, avoiding cutting corners, and motivate everyone to strive for more.
• Togetherness - You want to be part of more. We always have each others backs, embracing the challenges as much as the great times.
• Fun - You enjoy the everyday. As much as we take our goals seriously, we don't take ourselves seriously.