Supervisor

SIXT; Paisley; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading mobility service provider is seeking a Supervisor at their Glasgow Airport branch. The role involves supporting the Senior Branch Manager and coaching a sales team to deliver exceptional customer service. Candidates should have at least 2 years of customer-facing sales experience and 1 year in a supervisory role. This position offers a starting salary of £27,700 per annum, a guaranteed bonus, and opportunities for career development. Flexibility is required, with potential tasks beyond customer service.

Benefits

Flexible working hours

Development opportunities

Guaranteed bonus

Qualifications

• Minimum 2 years in a customer-facing sales environment preferred.
• Minimum 1 year of supervisor responsibilities or relevant experience preferred.

Responsibilities

• Assist the Senior Branch Manager with performance of Rental Sales Agents.
• Serve customers and offer premium level customer service.
• Manage customer queries and concerns regarding vehicle rental.
• Completing vehicle rental transactions at the front office.

Skills

Time Management

Guest Relations

Hospitality Management

Front office Management

Communication

Client Services

Job description

Do you want to take on responsibility and fulfil customer wishes As a Supervisor at SIXT youll be responsible for supporting the Senior Branch Manager with the overall running of our branch based at Glasgow Airport. This includes the coaching & development of our sales team leading by example and serving our customers on a daily basis and ensuring you and your team provide all of our customers with the best level of premium service outوه>

Benefit from flexible working hours and some great development opportunities with a starting salary of at least 27700 per annum and a 6 monthguaranteed bonus of 200 per month with uncapped commission!

Your Role

• Assist the Senior Branch Manager to help drive performance of Rental Sales Agents targets and work with the Fleet Service Agents.
• Working towards the branch and your own personal targets.
• Serving our customers on_marshaled daily basis and offering a premium level customer service.
• Understand how to hold regular meetings with the individuals to discuss strengths weakness and opportunities in the Senior Branch Managers absence.
• :function support with the day to day operations of the team of Rental Sales Agents and callback Fleet Service agents from assisting with creating ROTAs to daily counter coachings.
• Understand the branches vehicle to utilise the fleet.
• Completing transactions for vehicle rental on the front office desks seamlessly.
• Managing customer queries and concerns regarding vehicle rental.
• Selling SIXTs full product range offering exciting opportunities for incremental sales tailored to the customers needs.
• Selling upgrades where available to ensure that our customers get the chance to experience our premium fleet of vehicles.
• Maximising walk up business and trying wherever possible to match a customer to an available car.
• Supportإن the day to day within the branch ensuring effective process of all types of car rental transactions.
• Reconciling and accounting for money paid and received.
• Opening and closing the branches to ensure that our customers can rent at our advertised time. This sometimes requires employees to stay on after the હો opening times of the branch to serve a late running customer.
• Building and maintaining a premium relationship with stakeholders.
• Being flexible and taking on other tasks in the branches such as car cleaning driving damage checking and refuelling duties as and when the business requires.
فقة Working in other nearby locations where reasonable to support the wider business

Qualifications

• Minimum 2 years in a customer facing sales environment would be preferred
• Minimum 1 years supervisor responsibilities or relevant experience would be preferred

Additional Information

Shed h3>About us

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rentlary— car rental—SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and募集 customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work

No

Key Skills

Time Management,Guest Relations,Hospitality Management,Front office Managements,Accomodation,Telephone handling,Communication,Guest Services,Relationship Management,Reservation,Airport,Administrative Services,Client Services,Airlines,Safety and Security

Employment Type

Full Time

Experience

years

Vacancy

1