Supervisor

Rituals; Chester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury cosmetics brand in Chester is looking for a Rituals Expert to join their in-store management team. This role involves acting as a lead sales advisor and mentor to the team, ensuring a fantastic customer experience while achieving performance targets. The ideal candidate is experienced in retail or hospitality and is passionate about the brand. You'll work closely with the management team to reach store goals and support your Rituals Advisors effectively.

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• Ability to mentor team members and connect with customers.

Responsibilities

• Lead sales advisor focused on excellent customer experience.
• Mentor and support Rituals Advisors.
• Work towards personal and store goals.

Skills

Customer-service mentality

Team-player work ethic

Decision making

Problem-solving skills

Organised and structured

Job description

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.