Supervisor - Cardiff (20 hours - 6 month FTC)

Rituals; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

A luxury retail company is seeking a Rituals Expert in Cardiff. In this role, you will mentor staff, engage with customers, and ensure an exceptional shopping experience. Candidates should have prior supervisory experience, strong customer service skills, and a passion for luxury cosmetics. This position will conclude in March 2026.

Qualifications

• Proven experience as a supervisor or Team Leader within retail or hospitality.
• Strong drive to meet performance targets.
• Excellent decision-making and problem-solving skills.

Responsibilities

• Mentor and support the Rituals Advisors.
• Ensure an optimal customer experience.
• Collaborate with management to achieve store goals.

Skills

Mentoring

Customer service

Problem-solving

Teamwork

Job description

Overview

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

This position will finish March 2026.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.