Supervisor

Bear of Rodborough, Stroud; Lightpill; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality group seeks a Supervisor for their establishment in Lightpill, England. Candidates should possess experience in similar environments and demonstrate excellent customer service and leadership abilities. This role involves motivating staff, training new team members, and ensuring high guest satisfaction. The company offers various benefits including discounts, tips, and growth opportunities.

Benefits

25% discount on food and drink

Fair share of tips

Discounted hotel stays

Access to online benefits

Healthcare Cash Plan

Induction and training

Wagestream access

Qualifications

• Experience in management within a hospitality or customer service environment.
• Ability to motivate the team and ensure guest satisfaction.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and motivate the team to deliver a great guest experience.
• Assist in training new team members.
• Organize and manage daily operations.

Skills

Leadership

Customer service

Communication skills

Job description

At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswold’s. Whether it’s a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities.

With Fuller’s values at our core – doing things the right way, being part of the family, celebrating individuality, and always asking what’s next? – we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured.

The Bear on Rodborough Common is nestled amongst the rambling hills of beautiful National Trust land. Popular with ramblers, dog walkers and golfers, expect a busy bar and accommodation with 46 rooms on site.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Supervisor:

• Ability to keep team spirits high and guests happy.
• A hands-on leader with a positive attitude.
• Assist in training and guiding new team members.
• Great communication skills
• Experience in a similar environment, able to organise a small team and have outstanding customer service

Our values

• Do things the right way
• Being part of a family
• Celebrating individuality
• Always asking what’s next?