Supervisor

KIKO MILANO; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty retailer is seeking a Supervisor to assist the Store Manager in enhancing customer experience and achieving sales goals. The ideal candidate will coach the team, ensure compliance with procedures, and monitor business KPIs. This role requires a minimum of 2-3 years of retail experience, strong leadership, and customer service skills, along with a passion for cosmetics and beauty products. Responsibilities include supporting the team and driving the store's performance.

Qualifications

• Minimum 2-3 years retail experience in a similar field (Beauty or Fashion).
• Knowledge of cosmetics and beauty products required.
• Strong customer service and leadership skills are essential.

Responsibilities

• Assist the Store Manager in driving customer experience, sales, and business KPIs.
• Coach and support the team to deliver customer experience and business goals.
• Monitor and ensure compliance with KIKO standards and procedures.

Skills

Strong customer service skills

Leadership abilities

Sales and merchandising knowledge

Excellent communication skills

Organizational and problem-solving skills

Flexibility in work hours

Knowledge of cosmetics and beauty products

Retail experience in beauty or fashion

Job description

The Supervisor is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.

MAIN RESPONSIBILITIES

PEOPLE MANAGEMENT

• Coach and support the team to deliver customer experience and business goals
• Support the team to deliver the customer experience and business goals
• Coach the team on: products, make up application technique and selling techniques in order to deliver the KIKO customer experience

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

• Monitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store Manager
• Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex)
• Prioritise actions for the store that have the most impact on the above goals as agreed with the Store Manager
• Completion of all BeKIKO dossiers, quizzes and training elements
• Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss)

PROCEDURES & POLICIES EXECUTION

• Guarantee that stores are compliant with all KIKO standards and procedures
• Guarantee the compliance with store procedures (KIKO STORE BOOK).
• Guarantee the execution of the promotional calendar.
• Guarantee all operational procedures are adhered to in store and that the store is compliant
• Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.

QUALIFICATIONS

• Minimum 2-3 years retail experience in a similar field (Beauty or Fashion)
• Knowledge of cosmetics and beauty products.
• Strong customer service skills.
• Leadership abilities.
• Sales and merchandising knowledge.
• Excellent communication skills.
• Organizational and problem-solving skills.
• Flexibility in work hours.
• Passion for cosmetics and beauty products.