Supervisor

Marston Holdings; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent parking and street management company in Birmingham is seeking a Supervisor to lead a team of Civil Enforcement Officers. The role involves conducting briefings, addressing queries, patrolling public areas, and issuing tickets. Ideal candidates will have experience in a supervisory role and possess strong communication skills. The company fosters an inclusive environment and offers various benefits including holiday entitlement and a pension scheme.

Benefits

20 days’ holiday including bank holidays

Colleague benefits for shopping, travel, and wellbeing

Enhanced Maternity & Paternity package

Pension Scheme

Qualifications

• Previous experience in a supervisory or management role.
• Ability to work shifts as required.
• Commitment to maintaining an inclusive and respectful work environment.

Responsibilities

• Lead a team of Civil Enforcement Officers and conduct daily briefings.
• Handle escalated queries from colleagues and the public.
• Patrol public car parks and streets while issuing tickets as necessary.

Skills

Excellent Communication Skills

Self-motivated

Customer-focused

Outdoor work preference

Initiative

Microsoft Office experience

Job description

SupervisorHere at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back‑office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. We are looking for a Supervisor to join our fantastic team! Within this role you will lead a team of Civil Enforcement Officers, carry out daily briefings, deal with escalated queries from both your colleagues and members of the public, and track KPIs. On top of this responsibility, you will also be performing the valuable duties carried out by a Civil Enforcement Officer – patrolling public car parks and streets, advising members of the public and issuing tickets to incorrectly parked vehicles. In this Supervisor role, you will be the eyes and ears of the local community while supporting your team to continue the essential work that is carried out by Civil Enforcement Officers within the community.

Benefits

• 20 days’ holiday including bank holidays
• Colleague benefits designed to suit you – from discounts on retail shopping, travel and socialising to health & wellbeing
• Enhanced Maternity & Paternity package (subject to eligibility criteria)
• Pension Scheme

Qualifications

• Previous experience in a supervisory / management role
• Excellent Communication Skills
• To be self‑motivated and customer‑focused
• A love of working outdoors
• Ability to work shifts
• Ability to work on own initiative
• Experience of working with Microsoft Office

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees. PIDR 100494 08 / 24