Supermarket Assistant

John Lewis Plc; Northampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading retailer in Northampton is seeking a Supermarket Assistant to enhance customer experience through excellent service. Responsibilities include stock replenishment, fulfilling online orders, and maintaining shop standards. Ideal candidates will have strong communication skills and some experience in customer service. The role supports flexible working arrangements and offers a night premium. Join this vibrant team and contribute to a customer-first approach that fosters trust and loyalty.

Benefits

Night Premium of £3.50 per hour for shifts between 22:00 and 06:00

Flexible working options

Qualifications

• Communication skills to enable effective teamwork with customers and staff.
• Experience in a customer facing role is welcomed.

Responsibilities

• Stock replenishment ensuring full shelves for customers.
• Fulfilling online customer orders for delivery.
• Reducing wastage by managing product due diligence.
• Supporting checkout and Click & Collect operations.
• Maintaining a tidy working environment.

Skills

Communication skills

Customer service experience

Knowledge of food and drink trends

Flexibility in tasks

Job description

As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers!, Alongside the great service you provide to our customers, your role will involve a variety of shop‑keeping related tasks to keep the operation running efficiently and productively.

Responsibilities

• Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
• Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
• Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
• Working with the wider shop team to support when needed including checkout support, managing Click & Collect orders, fulfilling on‑demand customer orders and more.
• Maintain a safe and tidy working environment with general shopkeeping tasks.

Communication skills to enable you to work effectively as part of a team and with our customers.

Desirable skills/experience you may have

• Experience of working in a customer facing role is welcomed.
• Up to date knowledge and strong interest in food and drink trends.
• Flexible approach to ensure the support of the whole branch.

Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime.

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world.

As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.