Subsidence Claims Handler (remote)

Indesure Recruitment; Remote; GBP 23,000 - 28,000; Full time

Job summary

A leading claims management company in the UK is looking for an experienced Subsidence Claims Technician to take ownership of domestic and commercial claims. You will manage a portfolio of claims and serve as the primary contact for customers throughout the process. Strong communication skills and a background in subsidence claims handling are required. This role offers comprehensive training, professional development opportunities, and a variety of benefits including private medical insurance and a pension scheme.

Benefits

Qualification Support

Pension Scheme

Life Assurance

Private Medical Insurance

Employee Assistance Programme

Bike to Work Scheme

Qualifications

• Previous experience managing subsidence-related insurance claims is essential.
• Ability to explain complex matters clearly.
• Comfortable in a fast-paced environment.

Responsibilities

• Managing a portfolio of subsidence claims.
• Acting as the primary point of contact for customers.
• Producing tailored reports and maintaining action plans.

Skills

Managing subsidence claims

Confident communication

Negotiation skills

Prioritising caseload

Empathy

Job description

*You must have subsidence claims handling experience to be considered*

Job Title: Experience Subsidence Claims Technician

Location: Remote with occasional in-office meetings

Salary: Up to £28k

The Opportunity:

An exciting opportunity awaits to join our award-winning Subsidence Services Division, where you’ll take full ownership of domestic and commercial claims from start to finish.

Your Responsibilities Will Include:

• Managing a portfolio of subsidence claims up to an agreed value
• Acting as the primary point of contact for both customers and clients
• Making technical decisions on your cases once training and licensing are complete
• Producing tailored reports and maintaining accurate action plans for each claim
• Ensuring reserve accuracy and driving claims to a timely resolution
• Liaising with suppliers to monitor progress and service quality
• Communicating updates with all stakeholders throughout the claims process

About You – Knowledge and Experience:

• Previous experience managing subsidence-related insurance claims is essential
• Confident communicator and negotiator, able to explain complex matters clearly and with empathy
• Capable of prioritising and managing a busy caseload efficiently
• Comfortable working in a fast-paced environment and responding to change
• Proactive, empathetic, and focused on delivering a positive customer journey
• Positive, resilient, and open to new technology and process improvement

Skills That Will Be Developed in the Role:

• Comprehensive role-specific training tailored to best practices and system use
• Support towards achieving the Chartered Institute of Loss Adjusters' Cert CILA qualification
• Ongoing professional development through access to leading industry resources

What You’ll Get:

• Qualification Support
• Pension Scheme
• Life Assurance
• Partner Life Assurance
• Private Medical Insurance
• Health Cash Plan
• Employee Assistance Programme
• Bike to Work Scheme
• Eye Test Vouchers
• Income Protection
• Travel Insurance
• Critical Illness Insurance
• Additional Leave Purchase
• Electric Car Lease

Interested? Apply today!

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