Studio Technician

Peloton Interactive, Inc.; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A global fitness company is seeking a part-time Stagehand in Greater London to ensure a welcoming in-studio experience. The role involves customer service, maintaining cleanliness, and assisting with live production. Ideal candidates should possess excellent communication skills, the ability to handle a fast-paced environment, and flexibility with scheduling. This role requires standing for long periods and some physical lifting. Join a dynamic team dedicated to delivering outstanding fitness experiences.

Qualifications

• World-class customer service skills to work effectively with diverse personalities.
• Ability to maintain cleanliness and high standards of sanitation in a studio environment.
• Capable of prioritizing and managing time in a fast-paced setting.
• Flexibility to adapt to various scheduling changes, including weekends and holidays.

Responsibilities

• Cultivate a welcoming studio atmosphere while delivering outstanding customer service.
• Maintain a clean, organized, and safe environment through diligent upkeep.
• Execute efficient pre-class member setup and post-class cleanup.
• Support instructors and production teams during live and recorded sessions.
• Coordinate set and stage changes along with the Hardware Tech team.

Skills

Customer service skills

Excellent communication

Time management

Adaptability

Technical proficiency with Google Suite and MS Office

Job description

About the Role

This is a Part Time opportunity with a maximum of 25 hours weekly. Peloton Studios delivers a broad offering of highly engaging subscription content and world‑class boutique fitness experiences 365 days a year. We are seeking an upbeat, positive, and customer‑service‑driven individual with a passion for health, fitness, and the Peloton brand to join our Stagehand team. Reporting to the Manager, Studio Operations, you will be essential in cultivating a world‑class welcoming in‑studio experience. Your mission is to ensure every member is comfortable and excited, from establishing rapport and efficiently setting them up on hardware to guiding new clients. You are key to the seamless execution of our live and recorded content.

Daily Impact

• Elevate the Member Experience: Cultivate a high‑energy, welcoming studio atmosphere by representing the Peloton brand and providing seamless, outstanding customer service alongside the audience and member experience teams.
• Ensure Studio Readiness & Safety: Maintain a clean, organized, and safe environment through frequent sweeping, mopping, detailed equipment upkeep, and thorough Green Room cleaning and restocking.
• Streamline Class Transitions: Execute efficient pre‑class member setup and post‑class cleanup, including sanitizing equipment, reorganizing weights, and resetting studios quickly between sessions.
• Support Live Production: Assist instructors, talent, and production teams by ensuring smooth timing, cues, class transitions, and overall studio readiness for both live and recorded sessions.
• Provide Operations Support: Collaborate with the Hardware Tech team on set and stage changes, including shifting props and executing set design changes, and assist management with inventory, organizing supplies, and special projects.

Qualifications

• Exceptional Service & Communication: Possess world‑class customer service skills, a positive attitude, and excellent communication to work effectively with a wide range of personalities (members, talent, and staff).
• Operational Excellence: Maintain high standards for cleaning and sanitation, coupled with the ability to prioritize, multi‑task, and manage time effectively within a fast‑paced environment.
• Adaptability & Drive: Be ambitious, hardworking, team‑oriented, and passionate about the fitness industry, with the flexibility to adapt to scheduling changes, including weekends, holidays, early mornings, and late evenings.
• Technical Proficiency: Capable of using Google Suite and MS Office applications.
• Physical Requirements: This is a customer‑facing role requiring you to be on your feet for up to 10 hours at a time and the ability to lift up to 50 pounds, with or without reasonable accommodation.

ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey.