Student Welfare Advisor Higher Education Birmingham

QA Ltd; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A higher education organization is seeking a Student Welfare Advisor in Birmingham to support students facing personal and welfare-related challenges. This rewarding position involves delivering services through workshops, advising on accommodation and funding, and collaborating with faculty to promote student success. Ideal candidates will possess excellent communication skills and experience in providing welfare support. The role offers a flexible hybrid working model and a chance to make a meaningful impact in the lives of students.

Qualifications

• A calm and reassuring presence with the ability to communicate effectively.
• Ideally, experience in Higher Education is a plus.
• Knowledge of child protection, adult at risk legislation, housing, and benefits is a bonus.

Responsibilities

• Deliver welfare services through appointments, workshops, and events.
• Advise on accommodation, funding, health, and learning support.
• Act as part of the safeguarding team, assessing risks and making referrals.
• Provide emergency assistance for students in immediate distress.

Skills

Excellent communication skills

Experience supporting individuals with welfare or wellbeing needs

Knowledge of safeguarding and mental health practices

Ability to guide colleagues on sensitive issues

Job description

About The Role

Student Welfare Advisor – Supporting Students in Higher Education

Location: Birmingham
Contract: Permanent
Hybrid Working
Hours: Monday–Friday (8:30–5pm, 9–5:30pm, or 9:30–6pm)

Are you passionate about helping others overcome challenges? Do you thrive in a role where empathy and problem-solving make a real difference? If so, this could be the perfect opportunity for you!

About the Role

As a Student Welfare Advisor, you’ll be the go-to person for students needing advice, guidance, and support on personal and welfare-related issues, including disability support. You’ll also work closely with faculty and business support teams to ensure students can overcome barriers to learning and succeed in their studies.

This is a varied and rewarding role where no two days are the same. You’ll provide one-to-one support, run workshops, offer accommodation and financial advice, and signpost students to specialist services when needed. You’ll also play a key role in safeguarding and wellbeing initiatives.

What You’ll Be Doing

• Delivering welfare services through appointments, workshops, and events
• Advising on accommodation, funding, health, and learning support
• Acting as part of the safeguarding team, assessing risks and making referrals
• Signposting students to external agencies for specialist support
• Providing emergency assistance for students in immediate distress

What We’re Looking For

• A calm, reassuring presence with excellent communication skills
• Experience supporting individuals with welfare or wellbeing needs
• Knowledge of safeguarding, mental health, and inclusion practices
• Ability to guide colleagues on sensitive student issues
• Ideally, experience in Higher Education (but not essential)
• Knowledge of child protection, adult at risk, Prevent legislation, housing, and benefits would be a bonus.

About The Organisation

Why QAHE? At QAHE, we believe everyone deserves access to outstanding higher education. We partner with leading universities to deliver courses from foundation to postgraduate level in subjects like Business, Computing, Cybersecurity, and more. Join us and help students achieve their goals.

✅ Apply Now – Simply click the button and start your journey with us!

Equal Opportunities: We celebrate diversity and are committed to creating an inclusive environment for all.

Please note: A basic DBS check will be required.