Student Support & Retention Coordinator

QA Ltd; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading educational institution is seeking a Student Support & Retention Coordinator to support student retention strategies across its university partnerships. This role includes coordinating administrative activities, managing student queries, and monitoring at-risk students. The ideal candidate will have strong communication skills and experience in student administration. Join a vibrant team that directly impacts student outcomes in a hybrid working environment.

Qualifications

• Experience in student administration would be beneficial.
• Experience working with external partners and managing complex workloads.

Responsibilities

• Coordinating administrative activities for retention strategy.
• Managing the Registry Retention mailbox and handling queries.
• Monitoring 'at risk' students and ensuring timely interventions.

Skills

Excellent communication and interpersonal skills

Strong organisational and problem-solving abilities

High attention to detail and data accuracy

Adaptable and proactive

Data analysis and reporting experience

Intermediate Excel and Microsoft Office skills

Job description

Overview

Student Support & Retention Coordinator
London or Birmingham | QA Higher Education | Hybrid

About the Role
As a Student Support & Retention Coordinator, you\'ll play a key role in supporting QAHE\'s Student Retention Strategy across our University Partnerships. Working closely with the Registry Retention Manager and a wide range of stakeholders, you\'ll help identify and support students at risk of disengagement, ensuring they receive timely interventions and support. This is a fantastic opportunity to be part of a new and exciting function within QA Higher Education, where your work will directly impact student outcomes.

Responsibilities

• Coordinating administrative activities aligned with QAHE\'s retention strategy.
• Managing the Registry Retention mailbox and handling student queries.
• Tracking and managing referrals to student support services.
• Supporting the development and implementation of new processes and systems.
• Monitoring \'at risk\' students and ensuring appropriate interventions.
• Analysing student data to identify trends and support decision-making.
• Providing admin support for retention-related pilots and initiatives.
• Partnering with various student support teams to create the best experience.

About You

• Excellent communication and interpersonal skills
• Strong organisational and problem-solving abilities
• High attention to detail and data accuracy
• Adaptable and proactive in a fast-paced environment
• Experience in student administration would be beneficial
• Experience working with external partners and managing complex workloads
• Data analysis and reporting experience
• Intermediate Excel and Microsoft Office skills

Why QAHE?

At QAHE, we\'re shaping the next generation of technologists, leaders, and innovators. We believe in powering potential—for our learners and our people.