Student Support Adviser

Brockenhurst College; Brockenhurst; On-site; GBP 25,000; Full time

Job summary

An educational institution in the New Forest seeks a dedicated Student Support Adviser to deliver high-quality customer service and administrative support. The role involves assisting students and parents, maintaining confidentiality, and supporting college events. Ideal candidates will have GCSEs, office work experience, and teamwork ability. A competitive salary of £24,617 annually along with benefits like a local government pension scheme and gym access is offered.

Benefits

25 days leave plus bank holidays

Employee Assistance Programme

On-site Nursery

Local Government Pension Scheme

Free eye care vouchers

Free secure onsite parking

Discounts on shopping and healthcare

Access to onsite Gym and sports facilities

Weekly staff football

Qualifications

• GCSEs or equivalent with Grade C (4) in English and Mathematics.
• Office based work experience is preferred.
• Ability to use Microsoft Office applications like Word and Excel.

Responsibilities

• Deliver efficient service at Helpdesk and Reception.
• Prepare documentation using various media formats.
• Safely dispose of confidential materials.
• Assist students and parents in accessing college systems.
• Provide accurate information via email, telephone, and in person.
• Handle incoming calls to the college switchboard.
• Support college events such as Open Evenings and Enrolment Days.
• Maintain confidentiality and professionalism.
• Provide administrative support to Directors.

Skills

Customer service skills

Teamwork

Flexibility in working pattern

Microsoft Office applications

Education

GCSEs including Grade C in English and Mathematics

Job description

Brockenhurst College is seeking a dedicated and customer-focused individual to join our Student Services Admin Hub as a Student Support Adviser. This is an excellent opportunity to contribute to a high-performing educational institution that welcomes approximately 3,000 sixth form students annually from across the region.

Situated within the picturesque New Forest National Park, Brockenhurst College offers a broad curriculum, outstanding facilities, and a strong commitment to professional development. We encourage all staff to pursue ongoing training and growth through a wide range of internal programmes.

Are you friendly, welcoming, efficient and calm under pressure with great customer service skills? This full-time, permanent post has a competitive salary of £24,617 per annum and the opportunity to join a local government pension scheme.

The successful candidate will provide high-quality customer service and administrative support, ensuring the smooth operation of Student Services. Responsibilities include:

• Delivering efficient service at the Helpdesk and Reception.
• Preparing documentation using various media formats.
• Safely disposing of confidential materials.
• Assisting students and parents in accessing college systems.
• Providing accurate information, advice and guidance via email, telephone, and in person.
• Handling incoming calls to our college switchboard.
• Supporting college events such as Open Evenings, Parents’ Evenings, Induction, and Enrolment Days.
• Maintaining confidentiality and professionalism at all times.
• Provide administrative support to Directors of Faculty and their areas of curriculum.

As our Student Support Adviser, you’ll ideally have:

• GCSEs (or equivalent) including Grade C (4) in English and Grade C (4) or above in Mathematics
• Office based work experience.
• Ability to use Microsoft Office applications (including Word and Excel)
• Able to work as part of a team, establishing a good rapport with colleagues, staff and managers.
• Desire to contribute to the continuing development and effectiveness of the student admin, admissions and school liaison team.
• Flexibility in working pattern to cover peak times and the very occasional Saturday.

Benefits:

• 25 days leave plus bank holidays (pro rata for part time staff)
• An option to purchase further leave through our Annual Leave Purchase Scheme
• Access to our Employee Assistance Programme provided externally to the College. This is a completely confidential service and is free to all members of staff at the College.
• On-site Nursery offers childcare at superb rates in and outside of term time
• Enrolment into the Local Government Pension Scheme
• Free eye care vouchers
• Free secure onsite parking
• Access to a range of discounts including shopping, travel and healthcare
• Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out)
• Weekly staff football

If you feel you are the right candidate for this Student Support Adviser role, then please click ‘apply’ now! We’d love to hear from you!

Closing date: 4th January 2026

The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.