Student Services Administrator (Engagement)

University of York; York and North Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading educational institution is seeking a Student Services Administrator (Engagement) to support York Law School and the Department of Sociology, starting January 2026. The role involves managing student records, responding to queries, and contributing to student engagement activities. Ideal candidates should have a level 2 qualification including Maths and English, experience in administration, and a strong customer service orientation. This dynamic role requires effective communication and organizational skills in a busy environment.

Qualifications

• Level 2 qualification including Maths and English, or equivalent qualifications/experience.
• Experience in varied administrative roles with competing priorities.
• Proficient in digital technologies including Google applications and Microsoft Office.
• Experience providing high standards of customer service.
• Ability to accurately record, analyze, interpret, and report data.
• Effective verbal and written communication skills.
• Ability to organize activities and resources.

Responsibilities

• Ensure student records are up to date and accurate.
• Process forms related to leave of absence, transfers, and appeals.
• Respond to student queries in person, via email, and phone.
• Support student engagement and visa monitoring.
• Contribute to the delivery of student events and forums.
• Create student-focused communications across various channels.
• Support other Student Services teams as necessary.

Skills

Customer service skills

Organisational skills

Verbal communication

Written communication

Analytical skills

Digital technology proficiency

Education

Level 2 qualification including Maths and English (equivalent to five GCSEs at grade A*-C)

Tools

Google applications

Microsoft Office

Job description

The Faculty of Social Sciences is seeking to appoint a Student Services Administrator (Engagement) available from January 2026.

The Faculty’s mission is to understand societal challenges to achieve social change for public good. We deliver on this aim through our approach to both education and research. Our education focuses on providing an inclusive and empowering approach that changes our students’ lives and, by so doing, contributes to broader social change. And our research involves carrying out curiosity-driven and action-oriented research to help tackle societal challenges through improved understanding.

The Students Services Administrator will join the Engagement Professional Services Team supporting York Law School and Department of Sociology. The role of Student Services Administrator is both busy and varied, and involves supporting a large number of students, including international students. You will gain an understanding of a range of programme structures and regulations to respond to detailed queries. You will support the student lifecycle, from induction to graduation. Take responsibility for administering a full range of administrative tasks, with the objective of sharing best practice, improving efficiency and communication. With the ability to work to tight deadlines, whilst managing conflicting priorities, the role-holder will be expected to provide high levels of customer service at all times with a friendly, approachable, ‘can-do’ attitude.

Role

• Ensuring student records are up to date and accurate
• Process forms relating to leave of absence, transfers and appeals
• Respond in a timely manner to student queries in person, via email, phone, and the student reception
• Support student engagement and visa monitoring
• Contribute to the delivery of student events and forums
• Creating student-focused communications across newsletters, social media and other channels
• Maintain flexibility to support other Student Services teams

Skills, Experience & Qualification needed

• Level 2 qualification including Maths and English. (Qualifications at this level include five GCSEs at grade A*-C/ grade 4-9. Please view the full list.) We also welcome applicants with equivalent non-UK qualifications or equivalent professional experience.
• Experience of working in a varied administrative role effectively balancing competing priorities
• Use digital technologies including Google applications and/or Microsoft Office
• Experience of providing an excellent standard of customer service to a range of stakeholders
• Accurately record, analyse, interpret and report information/data
• Communicate effectively in verbal and written formats
• Organise activities and resources

Interview date: To be confirmed

For informal enquiries: please contact Katie Walton ([e-mail])