Student Retention Team Lead — Coach, Improve KPIs

Gbs Uk; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A higher education provider in Leeds is looking for an operational team leader to supervise a group of Student Retention Officers. Your role involves ensuring effective processes, coaching staff, and managing team performance to enhance student experiences. The ideal candidate will be degree-educated or possess similar experience, with strong communication skills and the ability to lead high-performing teams. Benefits include annual leave increases, a pension scheme, and tuition reimbursement for career development.

Benefits

Additional leave per year of service

Workplace pension scheme

Tuition reimbursement

Flexible benefits options

Wellbeing centre

Employee referral scheme

Discretionary performance bonus

Qualifications

• Degree educated or equivalent experience in customer service or operational roles.
• Strong written and oral communication skills.
• Experience managing and coaching high-performing teams.

Responsibilities

• Lead a team of Student Retention Officers to improve students' learning experiences.
• Ensure effective operational processes are implemented and improved.
• Direct team workflow to meet KPIs and performance goals.

Skills

Operational leadership

Communication skills

Coaching and mentoring

Process improvement

IT proficiency

Education

Degree level education or equivalent experience

Tools

Excel

Job description

A higher education provider in Leeds is looking for an operational team leader to supervise a group of Student Retention Officers. Your role involves ensuring effective processes, coaching staff, and managing team performance to enhance student experiences. The ideal candidate will be degree-educated or possess similar experience, with strong communication skills and the ability to lead high-performing teams. Benefits include annual leave increases, a pension scheme, and tuition reimbursement for career development.