Student Resolution and Compliance (Casework) Manager

The Royal Veterinary College; Ganwick Corner; Hybrid; GBP 28,000 - 38,000; Part time

Job summary

A prominent academic institution is seeking an experienced Student Resolution Compliance (Casework) Manager for a part-time fixed-term maternity cover position. You will lead the operations of the Student Resolution and Compliance team, ensuring service standards and regulatory requirements are met. The ideal candidate will have strong casework management skills, effective communication abilities, and a proactive approach to problem-solving. This role offers a competitive pension, generous leave, and on-site amenities, along with some flexibility for home working.

Benefits

Competitive and attractive pension package

Generous 30 days annual leave

On-site café and restaurant

Free fitness centre membership

Cycle to work scheme

Family friendly policies

Qualifications

• Experience managing student casework in a higher education setting.
• Strong knowledge of regulatory frameworks and compliance.
• Ability to engage with various stakeholders professionally.

Responsibilities

• Lead the operations of the Student Resolution and Compliance team.
• Manage caseloads and ensure quality assurance processes.
• Communicate complex information clearly to students and staff.

Skills

Casework management

Regulatory understanding

Effective communication

Problem-solving

Relationship management

Job description

The Academic Registry is seeking an experienced and highly motivated Student Resolution Compliance (Casework) Manager to join the team on a part-time fixed-term maternity cover basis.

The successful candidate will lead the day-to-day operations of the Student Resolution and Compliance (SRC) team, overseeing two casework administrators, managing caseloads, and ensuring that service standards, quality assurance processes, and regulatory expectations are met. Working closely with the Assistant Registrar for Student Resolution and Compliance and colleagues across Academic Registry, the postholder will ensure all casework is managed fairly, efficiently, and in line with institutional regulations and the requirements of The Office of the Independent Adjudicator for Higher Education (OIAHE).

This role requires expert judgement, strong regulatory understanding, and the ability to communicate complex information with clarity and sensitivity.

The postholder will be a key member of the Student Resolution and Compliance team, bringing a professional, proactive, and solution-focused approach to managing student casework. They will be a confident communicator, able to engage effectively with colleagues at all levels across the RVC, students, and external stakeholders, including The Office of the Independent Adjudicator for Higher Education (OIAHE).

The successful candidate will demonstrate strong knowledge of casework management, alongside a proven ability to build and maintain effective working relationships and show initiative in resolving complex issues. A positive, can-do attitude is essential, together with the confidence to engage with individuals and groups in a clear, professional, and approachable manner.

A pro-active, flexible approach to your work is vital to deal with the competing demands and challenges of your daily work.

Benefits

• Competitive and attractive pension package
• Generous 30 days annual leave (plus bank holidays and concessionary days) pro-rata
• On site café and restaurant
• Free membership to the Fitness and Wellbeing Centre located on site.
• Cycle to work scheme
• A range of family friendly policies, including adoption, maternity and paternity pay and leave.

Although this is a 14-month fixed-term maternity cover appointment at 0.8 FTE (28 hours per week), to work across four days per week. Please be aware that the position could be shorter than advertised as it will depend on the return of the post-holder. The post will be based at Hawkshead Campus with the potential for some home working following successful completion of the probation period. The postholder may be required to travel between campuses as necessary to meet business needs.

For an informal discussion about this role, potential applicants are encouraged to contact the Assistant Registrar for Student Resolution and Compliance at [e-mail].