Student Hub Advisor - Part Time - Leeds

Arden University; Leeds; On-site; GBP 14,000; Part time

Job summary

A leading UK university is seeking a part-time Student Hub Advisor based from its Leeds campus. The role involves providing excellent customer support to students via various communication channels. Candidates should have a strong passion for helping others succeed and possess exceptional communication and organisational skills. This role offers a salary of £13,167.24 per annum and includes generous employee benefits including holidays, pension plan, and private medical insurance.

Benefits

30 days holiday + bank holidays

Aviva pension plan

Private Medical Insurance

Access to Perkbox benefits

Study any Arden course for free

Qualifications

• Extensive experience in customer service, ideally in a student-facing role.
• Strong passion for helping others succeed.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the primary contact for student enquiries and support.
• Communicate effectively via phone, email, live chat, and in-person.
• Provide innovative and custom solutions to student issues.

Skills

Customer service experience

Communication skills

Organisational abilities

Job description

Overview

Salary: £13,167.24 per annum

Employment type: Fixed Term Contract (6 months) x 2 roles

Hours per week: 18

The 2 shift patterns are both for 18 hours per week. They are:

• Mon: 13:00-20:00
• Tue: 13:00-20:00
• Fri: 13:00-20:00
• Wed: 12:00-20:00
• Thu: 13:00-20:00
• Sat: 09:00-14:30

Location: Part-time from Leeds Campus

Reporting into: Lead Student Hub Advisor

Department: Student Experience

Closing Date: Wednesday 8 October

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs.

Eligibility: If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

About Arden University

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department

Our Student Hub Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.

About the Opportunity

As a Student Hub Advisor, you’ll be the first point of contact for our diverse student body, providing support across various communication channels including in-person, phone, email, live chat, and messenger. Your excellent customer care skills will help you listen attentively to student needs, offering tailored solutions that enhance their university experience. We expect you to consistently exceed expectations, delivering a personal, friendly, and approachable service that truly makes a difference.

Key Responsibilities

• Serve as the primary contact for student enquiries and support.
• Communicate effectively via phone, email, live chat, messenger, and in-person.
• Provide innovative and customised solutions to student issues.
• Ensure a high standard of customer care by going above and beyond in every interaction.

About You

• Extensive experience in customer service, ideally in a student-facing role.
• Strong passion for helping others succeed.
• Excellent written and verbal communication skills.
• Proficient in administration and IT literacy.
• Exceptional organisational and time-management abilities.

Why Arden

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and a Christmas closure
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our Golden Ticket which allows you to gift Arden education

Our Values

Stand out, Progressive, Accessible, Resourceful, Kindness reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Equity, Diversity & Inclusion

Arden University is proud to be a Disability Confident Employer. If you have a disability, you may be guaranteed an interview if you meet the essential criteria for the role. You can indicate this via the application form. More details on the Disability Equality Act 2010 guidance are available in the information section.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. We recruit without discrimination based on age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Sponsorship

Please note that some roles may not meet the points requirement for a sponsored Skilled Worker visa. We welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.