Student Hub Advisor (2 posts)

Goldsmiths, University of London; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading university in London seeks a Student Hub Advisor to join a dynamic team providing high-level support to students. The role involves managing student inquiries across multiple channels including emails and live chat, ensuring accurate communication and record management. Candidates must possess strong customer service skills, the ability to work within a team, and a commitment to promoting an inclusive environment. This position offers a unique opportunity to contribute to enhancing the student experience in a supportive atmosphere.

Qualifications

• Experience in providing support in an educational setting.
• Ability to manage multiple channels of communication including email and live chat.
• Strong understanding of student needs and an inclusive educational environment.

Responsibilities

• Provide high-level support to students as the first line of contact.
• Manage accurate and timely record-keeping across multiple systems.
• Assist in delivering consistent information and support through the Student Hub.

Skills

Communication skills

Customer service

Teamwork

Problem-solving

Education

Relevant degree or equivalent experience

Job description

Goldsmiths, University of London is a world-leading centre of educational excellence where ground-breaking research meets innovative teaching and thinking. We're looking for inspiring and talented people to help build on our global reputation while also growing personally in a true learning organisation. As a University we are working to tackle inequality in all its forms and are working to promote equality on grounds of race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibilities. We are keen to attract candidates from diverse backgrounds who share our commitment to creating an inclusive culture in which all students and staff can thrive.

The Student Information and Enquiries team is situated within Goldsmiths Academic Registry. The Academic Registry, headed by the Deputy Academic Registrar, integrates core operational services with active student engagement, information and advice, to enhance the student experience and support students to confidently engage with their University programme. Across the academic lifecycle of students, from pre-arrival to award, the Academic Registry ensures the integrity, consistency and effective administration of academic operations, and compliance with internal and external regulations. It provides a central service for student support and enquiries about their programme and elicits insights for enhancement activity across the University. It works in close partnership with academic staff to support the success of all students on their programmes of study. The Academic Registry is a key function of the Directorate of Student & Academic Services, which is responsible for ensuring that every student at Goldsmiths has an excellent student experience.

The Student Information and Enquiries team supports students to engage with their programme through the provision and coordination of self-service information for students, supplemented with targeted, cohort-level communications and the delivery of the Student Hub, a single service-access provision student enquiries and support in relation to their programme of study.

Student Hub Advisors work in a flexible, dynamic team to provide consistent high-level support to students from across our academic programmes. Advisors are the first line of contact for student across multiple channels including email, live chat, phones and at our in-person Student Hub. Providing a professional, supportive, responsive and personable service, the team supports processes across the academic cycle, ensuring accurate and timely record management across multiple systems.