Student Engagement Officer

University College Birmingham; Birmingham; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading educational institution in Birmingham is seeking a Student Engagement Officer to enhance student support and inclusivity. The role involves coaching at-risk students and organizing engagement activities aligned with university initiatives. Ideal candidates will have experience in student support and a commitment to helping students succeed in their studies.

Benefits

29 days' paid leave

Local Government Pension Scheme

Subsidised private healthcare

Employee Assistance Programme

Health MOTs

Professional qualification sponsorship

Salary sacrifice schemes

Heavily-subsidised car parking

Hybrid working opportunities

Free gym membership

Qualifications

• Experience in student support or similar role.
• Ability to coach and support students effectively.
• Understanding of equality, diversity, and inclusion principles.

Responsibilities

• Engage with students to create an inclusive environment.
• Support student engagement initiatives and projects.
• Deliver workshops and events aimed at improving student experience.

Skills

Coaching support

Engagement activities

Inclusivity

Organizational skills

Job description

Job Title: Student Engagement Officer

Location: Birmingham

Salary: £28,031 - £30,378 per annum - SS3

Job type: Permanent, Full-time

UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.

The Role

An exciting opportunity has arisen for a Student Engagement Officer to join our Student Support and Wellbeing Directorate, who are at the forefront of student support, providing a high-quality advice, guidance and signposting. The team helps students navigate and overcome difficulties in order to improve their performance, achieve their goals and have a positive experience of Higher Education as well as creating a sense of belonging to UCB.

As a member of the Student Engagement and Success team, the postholder will engage with students and staff to help create an inclusive environment within the University, working on specific activities aligned with various initiatives, such as the University Mental Health Charter, the University’s Access and Participation Plan, as well as our Equality, Diversity and Inclusion strategy.

This will include supporting the Engagement Escalation Process to make positive interventions and offer coaching support for students who are at risk - particularly our widening participation students. We are looking for a conscientious and supportive person who is motivated to help students make the most of their studies and confident to coach them to achieve their best.

The post holder will contribute towards projects to improve the student experience within a range of areas, such as academic performance, wellbeing, belonging, inclusion, and diversity - delivering workshops, running events and working closely with students.

Benefits

• Generous allocation of annual leave
  • 29 days' paid leave per year
  • 12 Bank Holidays & Concessionary Days
• Excellent Local Government Pension Scheme
  • Employer Contributions - 20.9%
• Subsidised private healthcare provided by Aviva including a Digital GP Service.
• Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support
• Annual health MOTs with our Registered Nurse
• Excellent staff development opportunities including professional qualification sponsorship
• A variety of salary sacrifice schemes including technology and cycle.
• Heavily-subsidised on-site car parking in central Birmingham
• Hybrid working opportunities
• Free on-site gym membership

Extra Information

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

Closing Date - Wednesday 3rd December 2025.

Interview Date - TBC.

Please click APPLY to be redirected to our website to complete an application form.

Candidates with the relevant experience or job titles of: Engagement Officer, Student Engagement, Communications Officer, Public Relations, Charity Relations, Engagement Manage, Engagement Coordinator, Comms, Engagement, Administrator, Communications Manager, Communications Controller, Client Communications, Communications Coordinator may also be considered for this role.