Student Community & Customer Experience Lead

Hello Student Management Limited; Nottingham; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading student accommodation provider in Nottingham is seeking a Customer Service Advisor to foster a supportive community for students. The successful candidate will plan social events, manage complaints, and engage with local communities. Ideal applicants will have previous customer service experience and a genuine passion for community engagement. This role offers flexible working hours along with various benefits like holiday entitlement and a pension scheme.

Benefits

Flexible hours

Holiday entitlement

Pension scheme

Qualifications

• Experience in customer service role.
• Passion for building vibrant communities.
• Ability to manage complaints effectively.

Responsibilities

• Plan and execute social events for students.
• Handle and resolve complaints from residents.
• Engage with local communities to enhance student experience.

Skills

Customer service experience

Community engagement

Event planning

Job description

A leading student accommodation provider in Nottingham is seeking a Customer Service Advisor to foster a supportive community for students. The successful candidate will plan social events, manage complaints, and engage with local communities. Ideal applicants will have previous customer service experience and a genuine passion for community engagement. This role offers flexible working hours along with various benefits like holiday entitlement and a pension scheme.