Student and Academic Support Officer

Global University Systems; Birmingham; On-site; GBP 30,000 - 32,000; Full time

Job summary

A contemporary educational institution in Birmingham is seeking a dedicated individual to support students and academic staff. Responsibilities include managing student queries, event planning, and general administrative duties. The ideal candidate will have A Levels, excellent communication skills, and proficiency in Microsoft Office. This is a full-time, onsite role offering a salary of £30–£32K.

Responsibilities

• Ad hoc projects, event planning, and support.
• Minute taking and project planning.
• Act as the first point of contact for students.
• Support academic teams with materials and documents.
• Monitors student progression and retention.
• Provide advice on academic and personal matters.

Skills

Excellent verbal and written communication

Strong interpersonal skills

Excellent planning and organizing

Proficiency in Outlook, Word, Excel, and PowerPoint

Ability to resolve student queries

Education

A Level

Degree level education

Job description

Overview

LCCA is a contemporary institution offering a range of programmes. Our students embark on a journey designed to meet their academic and personal demands. Our vision centers on student‑centred learning and teaching that is progressive, forward‑thinking, modern, and responsive to learners’ needs. Our academic team comprises professionals who motivate students from diverse backgrounds, inspire belief in students striving for professional and personal recognition, and drive students toward successful lives.

You will have a distinct skill set, a ‘can‑do’ attitude, and the demonstrated ability to put our learning and teaching philosophy into practice in the strategic implementation of experiential teaching activities and the management of high‑class teaching delivery.

The underpinning philosophy of LCCA includes experiential teaching to provide students with transferable real‑life skills, chunked learning to engage and motivate, deliberate reflection to embed knowledge, and regular precise feedback to support daily improvement.

Position details

Location: Birmingham

Working model: Onsite

Salary: £30–£32K

Responsibilities

• Ad hoc projects, event planning and support; provide support for the College and Line Manager as required.
• Minute taking (training supplied).
• Project planning and support for ad hoc projects.
• Act as first point of contact for all students, answering queries by phone/email and conducting one‑on‑one meetings.
• Support the academic team by printing materials, producing documents and transcripts, and ensuring smooth information flow between academic teams, students and stakeholders.
• Communicate assessment dates to students and work with academic teams on quality cycles and feedback/grades per the academic calendar.
• Monitor student progression and retention; maintain tracking sheets and up‑to‑date student databases.
• Provide advice or guidance to students on academic, financial, attendance or personal matters, in the absence of relevant staff.
• Direct students to relevant internal departments for reasonable adjustments or welfare requirements.
• Provide operational information and keep staff up to date with internal changes (e.g., class or campus locations, document requirements, ID cards).
• Organise and present student inductions as required.
• Offer exceptional support and service to students and academic staff at all times.
• Monitor student queries and provide reports to relevant Managers.
• Support Course Leaders as directed by the Team Leader; provide ad hoc support to lecturers and course staff as required.

Essential qualifications and experience

• Ability to work collaboratively in a team, under pressure and to tight deadlines.
• Excellent verbal and written communication; strong interpersonal skills.
• Good business awareness with ability to communicate with people across functions.
• Excellent planning, organising and time management skills; attention to detail and accuracy.
• Proficiency in Outlook, Word, Excel and PowerPoint.
• Ability to resolve student queries confidently and efficiently; identify problems and test solutions.
• Willingness to improve performance and meet goals; understand students’ needs and respond promptly.
• Able to handle rejection and maintain professionalism at all times.

Desirable qualifications and experience

• Understanding of courses and units; professional customer service training.
• Understanding of process improvements to enhance service levels; MS Office proficiency.
• Knowledge of quality assurance regulations in the education sector.

Education

• Essential: A Level
• Desirable: Degree level education

Other information / Essential statements

• Candidates must have the right to work in the UK. Only applicants shortlisted for interview will be contacted.
• Global University Systems is an equal opportunities employer and encourages applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.