Strategy & Commercial Operations Director

Visa; City of Westminster; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading payments technology company is seeking an experienced professional to manage strategic initiatives and drive content development for business growth. The ideal candidate has substantial management consulting experience, excellent analytical skills, and a strong ability to build relationships with clients. This hybrid role will involve leading crucial projects and participating in global initiatives, contributing to the company's mission of empowering digital payments.

Qualifications

• Substantial relevant experience in management consulting or similar role.
• Excellent analytical skills and ability to use data effectively.
• Self-motivated, results-oriented individual able to handle multiple priorities.

Responsibilities

• Lead development of thought leadership for VCA.
• Provide expert knowledge for key client projects.
• Execute strategic projects with high business impact.
• Drive content for business development activities.
• Manage content for Quarterly and Monthly Business Reviews.
• Participate in global projects and initiatives.
• Identify process improvement opportunities.

Skills

Management consulting experience

Knowledge of banking operations

Building strategic relationships

Experience with financial indicators

Analytical skills

Problem-solving through data

Proficiency in business intelligence tools

Communication skills

Technology mindset

Job description

Responsibilities

• Lead the development and active use of thought leadership that builds a strong reputation enabling VCA to drive VAS and help clients boost performance, including ownership and management of content on VCA Europe's external website
• Be assigned to key client projects, providing expert knowledge and skills to ensure successful delivery and client satisfaction, especially related to Digital and Visa products/solutions
• Lead the execution of Pan-European VCA Europe strategic projects that are of high strategic impact to business (e.g. inorganic growth initiative).
• Drive content for key business development activities e.g. client pilots, workshops, exploration sessions, RFPs, Future of Payments strategic trends, client QBRs, etc
• Lead the development of Multi-year Strategic Outlook (MSO) including setting up relevant Objectives and Key Results (OKRs) for tracking performance against the strategy and key outcomes put forward in MSO
• Own content for the Quarterly Business Reviews (QBR) for all key stakeholders (ELT, Global VCA, Global VAS) as well as the creation of content for Monthly Business Reviews (MBR)
• Develop relevant content for key functional governance e.g., functional leadership meetings, offsites, client councils and sales pipeline reviews
• Actively participate in priority Global projects/initiatives. This includes executive newsletters, Global Thought Leadership as an SME, global practice areas involvement, and AMK/RMK content, etc
• Promote a culture of continuous improvement and efficiency in driving governance simplification, enabling high quality decision making and aligning to wider corporate governance e.g., QBR
• Identify opportunities to drive process improvement/efficiency across VCA Europe
• Leverages regional business performance targets performance (i.e., scorecard) and KPIs projections to drive performance improvement whilst aligning with both wider Europe Hub and Global VAS
• Works in partnership with the Corporate Strategy and Corporate Development teams to build strategic frameworks and content to influence, align with, and adapt VCA strategy and acquisition opportunities
• Contributes to identification and capture of new Generative AI use cases in support of business growth and industry evolution

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Substantial relevant experience in management consulting or similar role at Banks/FIS
• Excellent knowledge and understanding of banking operations and/ or payments, including products & services, business systems and processes
• Vast experience in building enduring, strategic relationships with internal and external clients and across the Visa organisation
• Experience working with financial indicators to measure business performance with a focus on impacting ROI
• Excellent analytical skills, with the ability to use data to convey a clear message to clients and the business
• Strong ability to solve business problems through data driven methodologies
• Proficiency and continuous skills development in some leading edge analytic and business intelligence tools
• Self-motivated, results oriented individual with the ability to handle multiple priorities concurrently
• Excellent communication, story-telling and presentation skills
• Technology mindset, curious, up-to-date with digital trends and applications, knowledge of Visa products and solutions preferred

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.