Strategic Service Planner: Optimize Visits & Customer Experience

Atlas Copco; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading company in service planning is seeking a Service Planner in the United Kingdom. The successful candidate will manage service activity, ensuring efficient delivery and customer satisfaction. Responsibilities include planning service visits, liaising with customers, and maintaining accurate service documentation. Ideal applicants will demonstrate strong organizational skills and a proactive approach. Training and career development opportunities are offered along with a competitive benefits package.

Benefits

Positive team culture

Structured training and development

Company-provided laptop and mobile phone

Career progression opportunities

Competitive benefits package

Qualifications

• Experience in a service-focused environment, effectively communicating with customers.
• Confidence using IT systems and quick to learn new processes.
• Residency within commuting distance of the Kingsdown office.

Responsibilities

• Plan and schedule service and breakdown visits to ensure efficiency.
• Liaise with customers to arrange and confirm service visits.
• Monitor job progress and arrange follow-up or additional work.
• Support warranty and breakdown activities with the Service Manager.

Skills

Strong organisational and analytical skills

Service-focused customer communication

Proactive and positive approach

IT systems proficiency

Team collaboration

Job description

A leading company in service planning is seeking a Service Planner in the United Kingdom. The successful candidate will manage service activity, ensuring efficient delivery and customer satisfaction. Responsibilities include planning service visits, liaising with customers, and maintaining accurate service documentation. Ideal applicants will demonstrate strong organizational skills and a proactive approach. Training and career development opportunities are offered along with a competitive benefits package.