Strategic Resource Planning Lead - Contact Centre Growth

Michael Page (UK); Manchester; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading contact centre company in Manchester is looking for an ambitious Planning Analyst to build and manage the planning framework. You will develop capacity plans and automate dashboards while collaborating closely with teams for resource optimization. Ideal candidates will possess advanced Excel skills and strong analytical abilities, especially within a sales or contact centre setting. The role offers a competitive salary ranging from £45,000 to £50,000 and opportunities for career growth with a hybrid work arrangement.

Benefits

Opportunities for growth

Hybrid working model

Qualifications

• Proven experience utilizing advanced Excel for data analysis.
• Demonstrated strong analytical skills, especially in sales or contact centre environments.

Responsibilities

• Build and own the planning framework for the contact centre.
• Create capacity plans and automate performance dashboards.
• Collaborate with teams to optimize resource forecasts.

Skills

Advanced Excel

Analytical mindset

Job description

A fast-growing contact centre operation in Manchester is seeking an ambitious Planning Analyst to build and own the planning framework. You will create capacity plans, automate performance dashboards, and partner closely with teams to optimize resource forecasts. Essential skills include advanced Excel and a strong analytical mindset, particularly within a sales or contact centre environment. This role offers a salary of £45,000 - £50,000 with opportunities for growth and a hybrid working model.