Strategic Operations & Planning Leader

Sky; Leeds; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading entertainment company in the UK seeks a Senior Leader to manage operations across multiple segments. The candidate will ensure excellence in a competitive market by optimising resources and leading strategic initiatives. Responsibilities include overseeing a significant budget and collaborating with senior leaders on long-term planning. Required skills include contact centre expertise, strong leadership, and financial acumen. This role offers competitive benefits including healthcare and pension, promoting work-life balance through hybrid working.

Benefits

Sky Q package

Generous pension package

Private healthcare

Discounted mobile and broadband

Sky VIP rewards

Qualifications

• In-depth understanding of contact centre operations across multi-channel environments.
• Proven track record of empowering teams and enabling high performance.
• Experience managing outsource partners and negotiating deals.

Responsibilities

• Ensure 4 segments of Sky Business excel in competitive environments.
• Manage a budget exceeding $20 M for resource optimisation.
• Lead and develop the Learning & Development function.

Skills

Contact Centre operations

Leadership

Financial literacy

Commercial acumen

Collaboration

Resource optimisation

Job description

A leading entertainment company in the UK seeks a Senior Leader to manage operations across multiple segments. The candidate will ensure excellence in a competitive market by optimising resources and leading strategic initiatives. Responsibilities include overseeing a significant budget and collaborating with senior leaders on long-term planning. Required skills include contact centre expertise, strong leadership, and financial acumen. This role offers competitive benefits including healthcare and pension, promoting work-life balance through hybrid working.