Strategic IT Supplier Relations Lead (Hybrid)

Serco Group plc; Metropolitan Borough of Solihull; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading service management company is seeking an experienced IT Supplier Relationship Manager to enhance supplier performance in a hybrid model. The role involves managing key supplier relationships, driving operational excellence, and delivering cost efficiencies across global technology services. Applicants should have proven skills in procurement, contract management, and stakeholder engagement, along with a strong understanding of IT operations. Benefits include flexible working options and a supportive company culture.

Benefits

25 days annual leave plus bank holidays

Annual leave purchase scheme

Up to 6% contributory pension scheme

Flexible working options

Free onsite parking

Employee Assistance Programme

Qualifications

• Proven experience in Supplier Relationship Management or Procurement, ideally within IT.
• Strong understanding of IT operations and ITIL frameworks.
• Experience managing multi-million-pound contracts and enterprise agreements.
• Skilled in contract drafting and negotiation.
• Excellent communication and stakeholder management skills.

Responsibilities

• Build and lead effective relationships with key IT suppliers.
• Manage the day-to-day performance of suppliers.
• Collaborate with Procurement to ensure contractual commitments.
• Analyse supplier performance data and identify trends.
• Lead supplier onboarding and contract management.

Skills

Supplier Relationship Management

Procurement

ITIL frameworks

Contract negotiation

Analytical skills

Communication skills

Tools

Excel

Job description

A leading service management company is seeking an experienced IT Supplier Relationship Manager to enhance supplier performance in a hybrid model. The role involves managing key supplier relationships, driving operational excellence, and delivering cost efficiencies across global technology services. Applicants should have proven skills in procurement, contract management, and stakeholder engagement, along with a strong understanding of IT operations. Benefits include flexible working options and a supportive company culture.