Strategic Healthcare Client Success Manager – NHS

DXC Technology; Cowbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology services provider in the UK is seeking a Customer Success Manager to drive outstanding client outcomes in the NHS and healthcare sector. You will build executive-level relationships, oversee service delivery, and lead account growth initiatives. The ideal candidate has a strong track record in account management, excellent communication skills, and is proficient in tools like Salesforce. This role offers a competitive salary and comprehensive benefits within a flexible working model.

Benefits

Competitive salary

Pension and private medical cover

Comprehensive benefits package

Ongoing professional development

Qualifications

• Demonstrated success in account management or client success leadership roles.
• Proven track record managing large-scale accounts and driving growth.
• Eligible for security clearance.

Responsibilities

• Build and maintain executive-level relationships with clients.
• Oversee service delivery and resolve issues proactively.
• Lead account renewals and identify upsell opportunities.
• Manage forecasting, budgets, and client expectations.
• Develop strategic account plans and lead business reviews.
• Monitor account health and implement retention strategies.
• Collaborate with teams to ensure seamless client experience.
• Support the onboarding of new services for clients.

Skills

Client relationship management

Commercial acumen

Communication skills

Operational excellence

Cross-functional leadership

Analytical skills

Salesforce proficiency

Education

Bachelor’s degree or equivalent

Tools

Salesforce

PSA tools

Job description

A leading technology services provider in the UK is seeking a Customer Success Manager to drive outstanding client outcomes in the NHS and healthcare sector. You will build executive-level relationships, oversee service delivery, and lead account growth initiatives. The ideal candidate has a strong track record in account management, excellent communication skills, and is proficient in tools like Salesforce. This role offers a competitive salary and comprehensive benefits within a flexible working model.