Strategic Enterprise CSM for Cybersecurity SaaS

Semperis; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading cybersecurity solution provider is looking for an experienced Enterprise Customer Success Manager in Greater London. This role involves ensuring customer satisfaction through proactive communication and relationship management. Responsibilities include designing success plans, training sessions, and feedback gathering to improve customer experience. The ideal candidate will have 5+ years in customer success or related fields within the Cybersecurity SaaS industry. Join a dynamic team to foster customer relationships and contribute to their business success.

Qualifications

• 5+ years of experience in a customer-facing role in Cybersecurity SaaS.
• Experience working with C-level Executives in technical discussions.
• Ability to explain technical cybersecurity data.
• Strong relationship-building skills with customers.

Responsibilities

• Design success plans for strategic customer accounts.
• Monitor customer health and satisfaction metrics.
• Gather customer feedback for internal teams and product improvements.
• Lead product training sessions for users.

Skills

Customer Relationship Management

Communication

Project Management

Technical Understanding

Proactivity

Tools

SFDC

Active Directory

Job description

A leading cybersecurity solution provider is looking for an experienced Enterprise Customer Success Manager in Greater London. This role involves ensuring customer satisfaction through proactive communication and relationship management. Responsibilities include designing success plans, training sessions, and feedback gathering to improve customer experience. The ideal candidate will have 5+ years in customer success or related fields within the Cybersecurity SaaS industry. Join a dynamic team to foster customer relationships and contribute to their business success.