Strategic Cyber Security Technical Account Manager (Remote UK)

FlexIT Talent Solutions Ltd; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading Cyber Security firm in the UK is seeking an experienced Technical Account Manager to join their solutions team. This remote role is focused on enhancing customer service and operational relationships. The ideal candidate will have a solid background in Cyber Security, including familiarity with MDR and SOC functions. Responsibilities include onboarding customers, building Threat Models, and managing high-priority incidents. The position requires excellent communication skills and a proactive approach to service improvements.

Benefits

Flexible working hours

Competitive salary

Qualifications

• Previous experience in Cyber Security roles required.
• Strong customer focus and service advocacy is crucial.
• Ability to manage and prioritize incidents is necessary.

Responsibilities

• Onboard customers and assess business risks.
• Build and maintain Threat Models.
• Serve as the main contact for operational matters.
• Advocate for customers within the team.
• Manage the relationship between customers and the team.
• Assist teams with operational issues.
• Implement technical enhancements to drive customer value.
• Act as a Subject Matter Expert for quality improvement.

Skills

Cyber Security specialization

Customer service management

SOP / MDR understanding

Threat Modelling

Operational troubleshooting

Job description

A leading Cyber Security firm in the UK is seeking an experienced Technical Account Manager to join their solutions team. This remote role is focused on enhancing customer service and operational relationships. The ideal candidate will have a solid background in Cyber Security, including familiarity with MDR and SOC functions. Responsibilities include onboarding customers, building Threat Models, and managing high-priority incidents. The position requires excellent communication skills and a proactive approach to service improvements.