Strategic Customer Success & Programs Lead

Assent; Remote; GBP 60,000 - 80,000; Full time

Job summary

A premier supply chain sustainability firm in Greater London is seeking an experienced Customer Success Manager. This role focuses on providing exceptional service while fostering strong client relationships. You will manage customer health metrics and program success, leveraging your communication skills in Italian. The ideal candidate will have a background in customer success or project management, and the position emphasizes a supportive work environment for professional growth.

Benefits

Professional development opportunities

Qualifications

• Proven experience in customer success or project management.
• Strong communication skills, particularly in Italian.
• Ability to manage customer health metrics.

Responsibilities

• Deliver exceptional service and build relationships with clients.
• Manage customer health metrics and ensure program success.
• Support professional development within a positive work environment.

Skills

Communication skills

Customer relationship management

Project management

Fluent in Italian

Job description

A premier supply chain sustainability firm in Greater London is seeking a Customer Success Manager focused on delivering exceptional service and fostering relationships with clients. You will play a key role in managing customer health metrics and program success while utilizing your communication skills, particularly in Italian. The ideal candidate will have a background in customer success or project management. This full-time role offers a supportive work environment and a focus on professional development.

Strategic Lead Remote • Greater London, England, GB