Strategic CSM for Enterprise Growth

Menlo Ventures; United Kingdom; Hybrid; GBP 88,000 - 108,000; Full time

Job summary

A technology company in the United Kingdom seeks an experienced Customer Success Manager. This role involves driving renewals and upsells for strategic accounts while ensuring exceptional client satisfaction. The ideal candidate brings over 5 years of experience in customer success, with a focus on building effective client relationships and managing complex accounts. The company offers a competitive base salary, health benefits, and opportunities for personal development, making it an attractive environment for growth-minded professionals.

Benefits

Health Benefits

Retirement Planning

Learning & Development

Wellness Support

Team Connection Activities

Qualifications

• 5+ years of experience in Customer Success or similar role.
• Proven track record in achieving commercial targets within customer success.
• Ability to manage complex accounts, renewals, and cross-sells.

Responsibilities

• Drive strategic renewals and upsells for assigned accounts.
• Build customer engagement strategies to ensure success.
• Interface with cross-functional teams to act on customer feedback.

Skills

Interpersonal skills

Communication skills

Organization

Time management

Job description

A technology company in the United Kingdom seeks an experienced Customer Success Manager. This role involves driving renewals and upsells for strategic accounts while ensuring exceptional client satisfaction. The ideal candidate brings over 5 years of experience in customer success, with a focus on building effective client relationships and managing complex accounts. The company offers a competitive base salary, health benefits, and opportunities for personal development, making it an attractive environment for growth-minded professionals.