Strategic CSM for AI-CRM | Retention & Growth Lead

Attio Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic tech company in Greater London is seeking a Customer Success Manager to enhance customer retention and adoption of its AI-native CRM. The role involves leading success plans for top accounts, executing strategies for customer engagement, and collaborating across multiple teams to deliver value. Candidates should have over 5 years of professional experience, with at least 3 years in a Customer Success or Account Management role, coupled with a passion for technology and strong relationship skills.

Qualifications

• 5+ years of relevant professional experience, with 3+ years in a Customer Success or Account Management role.
• A passion for technology and experience coaching customers on complex software products.
• Experience in building customer programs and strong relationship skills.
• Experience at early or growth-stage startups.

Responsibilities

• Lead high-touch success plans for top accounts.
• Design and execute strategies to monitor health and drive adoption.
• Partner with CSMs to bring new ideas and build program templates.
• Contribute to scaled programs using various communication channels.
• Use data to segment customers and provide tailored resources.
• Collaborate with teams to create content for scaled programs.

Skills

Customer relationship skills

Coaching customers

Technical fluency

Program design

Job description

A dynamic tech company in Greater London is seeking a Customer Success Manager to enhance customer retention and adoption of its AI-native CRM. The role involves leading success plans for top accounts, executing strategies for customer engagement, and collaborating across multiple teams to deliver value. Candidates should have over 5 years of professional experience, with at least 3 years in a Customer Success or Account Management role, coupled with a passion for technology and strong relationship skills.