Strategic CSM: Enterprise Growth & Executive Relationships

RELEX Solutions; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading software company in London seeks a Senior Customer Success Manager to enhance tier 1 and 2 customers' business processes. Responsibilities include developing relationships, ensuring customer satisfaction, and monitoring performance metrics. Candidates should have 5+ years of B2B experience at an executive level, preferably in grocery or retail sectors. The role offers flexible working and opportunities for career growth within a supportive culture.

Benefits

Flexible working

Work-life balance

Annual leave

Mobile phone benefits

Inclusive work culture

Volunteering days

Qualifications

• 5+ years’ experience in B2B relationship building on an executive level.
• Proven track record of commercial growth for customer accounts.
• Excellent communication skills in English.

Responsibilities

• Develop and maintain executive-level customer relationships.
• Identify and communicate customer needs effectively.
• Monitor customer's key performance metrics.

Skills

B2B relationship building

Account management

Communication skills

Tools

Supply Chain Management software

Demand planning tools

Inventory management systems

Job description

A leading software company in London seeks a Senior Customer Success Manager to enhance tier 1 and 2 customers' business processes. Responsibilities include developing relationships, ensuring customer satisfaction, and monitoring performance metrics. Candidates should have 5+ years of B2B experience at an executive level, preferably in grocery or retail sectors. The role offers flexible working and opportunities for career growth within a supportive culture.