Strategic Commercial Lead, Medical Services & Partnerships

Concentric; Hereford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global risk consultancy in Hereford is seeking a Manager of Medical Services to align medical assistance services with sales and client needs. This role involves strategic leadership, managing product governance, and ensuring compliance with service level agreements. The ideal candidate will have over 5 years of experience in medical services management and a strong ability to work across teams. The position offers a comprehensive benefits package including employee assistance and pension schemes.

Benefits

Employee Assistance Program

Contributory pension scheme

Identity protection tools

24/7 risk intelligence dashboard access

Security and intelligence training programs

Qualifications

• 5+ years of progressive experience in medical services management, healthcare operations, or insurance-linked assistance programs.
• Proven ability to collaborate across operations, sales, and external partner organizations to drive service excellence.
• Demonstrated experience managing SLA-driven service delivery and performance metrics.

Responsibilities

• Act as the primary commercial and strategic link between Medical Operations and Sales teams.
• Shape and own the commercial positioning of SPS medical assistance offerings.
• Own medical service SLAs ensuring they're commercially viable and operationally achievable.

Skills

5+ years in medical services management

Collaboration across operations and sales

Managing SLA-driven service delivery

Financial awareness

Education

Bachelor's degree in business or healthcare administration

Advanced degree preferred

Job description

A global risk consultancy in Hereford is seeking a Manager of Medical Services to align medical assistance services with sales and client needs. This role involves strategic leadership, managing product governance, and ensuring compliance with service level agreements. The ideal candidate will have over 5 years of experience in medical services management and a strong ability to work across teams. The position offers a comprehensive benefits package including employee assistance and pension schemes.