Strategic Alliances Manager (EMEA) - Contact Center

Zoom Video Communications; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading communication platform provider is seeking a Strategic Alliances Manager for the EMEA region. This role focuses on expanding partnerships with major tech companies to enhance revenue for their CCaaS platform. Ideal candidates will have over 5 years of experience in strategic partnerships and a deep understanding of the CX market. The position supports a hybrid work environment with a dynamic sales team.

Benefits

Award-winning workplace culture

Variety of employee benefits

Qualifications

• Minimum of 5 years’ experience in strategic partnerships.
• Proven success in cloud program building.
• Ability to influence cross-functional stakeholders.

Responsibilities

• Expand partnerships with AWS, Salesforce, and ServiceNow.
• Generate revenue for Zoom's CCaaS platform.
• Collaborate with global partnership teams.

Skills

Fluent in English

Experience in strategic partnerships

Cloud go-to-market program development

Understanding of hyperscaler Marketplace

Ability to create joint value propositions

Influencing cross-functional stakeholders

Experience working across EMEA

Job description

Strategic Alliances Manager (EMEA) - Contact Center

What you can expect

Zoom is hiring a CX Strategic Alliances Manager for the EMEA region. This individual contributor role focuses on expanding partnerships with AWS, Salesforce, ServiceNow, and other emerging strategic alliances.

The goal is to increase consideration of Zoom's CX platform through these partnerships, which will lead to a higher pipeline and more revenue. The role involves identifying, recruiting, onboarding, and expanding partnerships to generate revenue for Zoom's CCaaS platform.

The ideal candidate has deep knowledge of the CX market and will collaborate with global and EMEA partnership teams. This collaboration ensures a unified strategy that accelerates adoption, aligns partners, and supports revenue growth.

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a focus on customer needs, they expand Zoom's global presence. This ensures businesses can fully utilize virtual collaboration.

What we’re looking for

• Be fluent in English. Additional European languages are a bonus
• Have a minimum of 5 years’ experience in strategic partnerships, alliances, or cloud channel management
• Have proven success in building and scaling cloud go-to-market programmes across regions
• Have good understanding of hyperscaler Marketplace Go-to-Market and cloud commercial models
• Have the ability to create joint value propositions, Go-to-Market strategies and tactical plans with strategic partners
• Have the ability to influence cross-functional stakeholders and drive alignment across geographies and business units
• Have experience working across EMEA and with globally distributed teams, particularly in the US

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.