Strategic Accounts Leader, Health Tech SaaS

Sphere Digital Recruitment; Greater London; Hybrid; GBP 80,000 - 90,000; Full time

Job summary

A leading recruitment agency is seeking a Head of Strategic Accounts to lead their Strategic Key Account function. This hybrid role is perfect for a commercially-minded leader with a strong SaaS background, tasked with refining processes and driving customer value. Key responsibilities include developing a high-performing team, embedding a commercial mindset, and leading customer journey strategies. The ideal candidate will have a track record in customer growth and be a hands-on leader who collaborates closely with stakeholders.

Qualifications

• Strong SaaS background with experience scaling account teams.
• Proven experience delivering customer growth strategies.
• Track record of building Customer Journey Mapping frameworks.

Responsibilities

• Lead and develop the Strategic Key Account Management team.
• Embed commercial thinking throughout the function.
• Develop and own Customer Journey Mapping.

Skills

SaaS background

Commercial acumen

Customer Journey Mapping

Coaching capability

Collaborative operation

Job description

A leading recruitment agency is seeking a Head of Strategic Accounts to lead their Strategic Key Account function. This hybrid role is perfect for a commercially-minded leader with a strong SaaS background, tasked with refining processes and driving customer value. Key responsibilities include developing a high-performing team, embedding a commercial mindset, and leading customer journey strategies. The ideal candidate will have a track record in customer growth and be a hands-on leader who collaborates closely with stakeholders.