Strategic Account Manager, Ecommerce

PVH; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global fashion company is seeking a Strategic Account Manager for eCommerce to drive growth through key partnerships. The role involves managing eCommerce platforms, executing strategic plans, and optimizing customer acquisition strategies. The ideal candidate possesses extensive experience in eCommerce management and excellent analytical and communication skills. You will collaborate closely with cross-functional teams to enhance platform visibility and sales performance. This role offers an opportunity to influence brand presence in a competitive market.

Qualifications

• Extensive experience in eCommerce management or wholesale sales in a retail or consumer goods industry.
• Strong understanding of eCommerce platforms.
• Experience with international eCommerce and knowledge of global marketplaces is a plus.

Responsibilities

• Co-develop and execute strategic plans with timelines.
• Manage and optimize eCommerce partner platforms.
• Implement pricing strategies and promotional campaigns.
• Conduct market research and competitor analysis.
• Own all client-specific KPIs and improve collaboration.

Skills

eCommerce management

analytical skills

communication skills

negotiation skills

solutions focused

Job description

About Us

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH .

The Pure Player & eCommerce Team at PVH plays a crucial role in expanding PVH's reach beyond the Retail Brick & Mortar landscape (for Tommy Hilfiger and Calvin Klein), building and nurturing strong partnerships with external partners, and driving revenue growth through bulk sales. Our team is dedicated to developing and maintaining relationships with wholesale clients, including independent retailers, distributors, and corporate buyers. Our Wholesale teams focus on understanding our customer’s needs, providing tailored product recommendations, and ensuring seamless order fulfillment. Through strategic sales planning, market analysis, and excellent customer service, we ensure we meet our customers’ needs, while strengthening our company’s position in the market. Whether working with long-term clients or onboarding new accounts, our team is committed to delivering exceptional value and fostering lasting business relationships.

The team collaborates closely with other EMEA Hubs, with Planning and Merchandising Teams (both within Hub and within EMEA), as well as with Operations, Financial Controlling and Business Development to steer the Business and grow both brands. In addition, the team aligns with Hub and EMEA Marketing teams for both brands, on how to bring our brand visibility to the shop floor and drive commercial as well as brand needs.

Strategic Account Manager – Pure Player Ecommerce

The Strategic Account Manager (Pure Player Ecommerce) is responsible for implementing growth plans for some of our most strategic partnerships by leveraging the full spectrum of PVH and acting as the main point of contact to the partner. The role owns the holistic strategy with PVH’s most important brand partners providing commercial expertise and advice with the goal of driving sustainable, qualitative, and mutual commercial growth, while bringing PVH’s best to the partner relationship.

Responsibilities

• Co-develop, maintain, and execute strategic plans with clear roadmaps and timelines and coordinate partner-focused initiatives across relevant functions within and beyond Category Management and all divisions (Tommy Hilfiger & Calvin Klein) in alignment with the Pure Player & Ecommerce Director.
• Manage and optimize our ecommerce partner platforms, including website and mobile app, effectively managing the product assortment and inventory levels, to optimize sales and minimize stockouts.
• Implement pricing strategies and promotional campaigns to drive customer acquisition and retention.
• Collaborate to optimize the user experience on brand partner ecommerce platforms.
• Conduct market research and competitor analysis, to identify trends and opportunities, and make recommendations for continuous improvements within eCommerce.
• Support the sales team in creating and tracking growth targets, integrating PVH’s business models and services into plans and monitoring target achievements.
• Own all client-specific KPIs and challenge the brand partner to constantly improve collaboration based on all KPI’s in the interest of PVH.

About You

• Extensive experience in eCommerce management / or wholesale sales preferably in a retail or consumer goods industry.
• Strong analytical and communication skills.
• Strong understanding of ecommerce platforms.
• Be solutions focused, and have the ability to interpret data to drive insights and decision making.
• Strong negotiation skills.
• Experience with international ecommerce and knowledge of global marketplaces is a plus.
• Detail orientated with a focus on delivering high quality work.